This is a fabulous present for any Hammers fan and is approved and fully licensed by West Ham United FC.

Designed using the team crest, it is personalised with your chosen Forename and Surname.

A fab and unique mug that any West Ham fan would be proud to own!

Dishwasher and microwave safe.

Dimensions: 9.3cm x 8.2cm

Please note: it is the actual design of the mug that is licenced and approved by the club, so they are not shipped in official club packaging but are shipped in a plain protective box.

Please also read the notes on personalisation below and further down the page.

 
WARNING: please double check your chosen personalisation as the text you choose will be exactly what is used on the final product, including your spelling, spacing and punctuation.

 
Once the order has been submitted, the text cannot be changed (unless you tell us straight away), so please ensure it is exactly as you want it and all names and messages are correct. 

___________

PLEASE NOTE: In accordance with the Consumer Contracts Regulations, once an order for a personalised item has been accepted, it CANNOT BE CANCELLED due to the unique nature of the item.

VISIT OUR SHOP FOR MORE GREAT IDEAS

★ DELIVERY ★

• We offer FREE UK POSTAGE on most of our items.

• Please allow us a minimum of 1 complete working day (Mon-Fri) before we dispatch the order, as an individual product needs to be created, personalised just for you.

• Some items take longer to produce, especially during busy periods.

• In all cases, please check the estimated delivery date before ordering, especially if it's a gift for an occasion whose date is soon.

• Once dispatched, you should then allow at least 5 working days (Mon-Fri) for the order to reach you.

• On rare occasions, delays can occur in the postal system, so please allow 10 working days before telling us you haven't received your order.

• Please bear in mind that Ebay's estimated delivery date is just that - an 'estimate'. It is based on the delivery service working at it's quickest speed, which doesn't always happen.
We cannot guarantee any order will be delivered by a certain date

★ PERSONALISATION ★

• If we don't receive your choice of personalised text (or we don't receive a reply from our message asking for it) after 3 days, we will have to cancel and refund your order.

• Similarly, if your choice of text is too long to fit on the item or is missing an essential part, we will send a message asking you to amend it. If we don't receive a reply, we will need to cancel the order.

• Our printing / engraving process doesn't support foreign language letters or accented letters. We can only use typical letters and symbols found on an English keyboard.

• Special symbols and Emoji's cannot be used. Also, We cannot use icons, graphics, alternative fonts, non-standard letters or different font sizes from the examples shown.

• Where the item can be personalised with a message over several lines, you don't actually need to use all of the lines. However, it may not then be possible to place the text exactly in the centre of the item (eg. where just 3 lines are used out of 4). The font size used will remain the same as the example in the listing's picture

• Similarly, if an item can be printed / engraved with a large number of characters, or over several lines, and you just choose to use a single word or name (for example), the size of the printed / engraved letters will still be the same as the example shown in the item's listing pictures. (the word / name won't be printed / engraved in a larger font).

• The pictures shown in the listing are just examples and the product may appear different with your choice of personalised text. For example, the letters in a long name may appear smaller / thinner than the example picture as we need to fit them into the space available.

★ PRODUCT INFO ★

• Unless stated in the description, items do not come in a gift box, or gift wrapping. Items are sent in simple packaging material, leaving you the choice of how to present them to the recipient.

• The pictures in the listing are for illustrative purposes only and may differ from the actual product. Due to differences in monitors and mobile phone screens, colours of the product you receive may appear different to those shown in the pictures. For example, screens often make the images on the item appear brighter and more colourful than the actual product.

• Due to the rapidly changing nature of sports such as football, it is impossible for our personalised sport products to be always fully up-to-date. We do our best to update the products as often as possible but inevitably sometimes the products will show out-of-date information such as players who have recently left the club or squad numbers that have recently changed.

• At the start of a new season, it can take up to a couple of months for the clubs to issue official images of new players and new kits. As we can only update the products when we receive those images, the items you see may appear to be using the previous seasons players / kits. We cannot replace an order at a later stage when you notice the product has been updated.

★ PAYMENT ★

• Once an order for a personalised item has been accepted, it CANNOT BE CANCELLED, due to the unique nature of the item. This is in accordance with the Consumer Contracts Regulations

• Please pay by Paypal, using Ebay's checkout system. This ensures that you are fully covered by Paypal's Buyer Protection scheme.

• You must ensure your Ebay registered address is correct and up to date as the order can only be posted to your registered address, not an alternative. We cannot be held responsible for orders that are not delivered due to the address being incorrect or incomplete.

• Please pay as soon as you have purchased and remember to include your chosen text on any personalised items

★ RETURNS ★

• We want all of our customers to be delighted with their purchase, so if there is a problem with your order, or if you have any questions, please don't hesitate to contact us via the Ebay message system as we can help you much faster that way.

• In accordance with the Consumer Contracts Regulations, personalised items CANNOT BE RETURNED due to the unique nature of the item.

• In the unlikely event the item arrives damaged or faulty, you will need to notify us straight away using the eBay messaging system.

• You will need to provide us with photographs taken of the damage / problem with the item. We cannot issue a refund or replacement without this proof.

• For non-personalised items, we offer a generous 30 days return policy, so if you have changed your mind or no longer require it, you can still request a return for a refund but you will need to pay the full cost of the return postage to us.

• We cannot accept any liability after the 30 days return period has elapsed and returns / refund requests cannot be accepted after this time.

• For all returns, the item must be sent back to us in its original condition, exactly as it was sent by us, with all it's original packaging including any accessories, etc. 

• If we receive the item back with any damage, defects or faults that were not present when it was sent by us, we reserve the right to not issue a refund, or issue only a partial refund.

• You are responsible for the safe delivery of the returned item so please ensure it is packed carefully and well protected with adequate packaging material.

• If you do need to return an item, you will need to begin the returns process using the eBay Resolution Centre and we will provide the necessary guidance.

• Buyers must not return items to us without any prior communication. Please contact us first to authorise any return.

Thank you for reading

JacusTech
(The Treasure Box shop)