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Brief details about the manufacturer:
They are a reliable UK Company. With their products from factories in a number of countries.
Brief details about me as a Seller:
I have been a UK Seller, with a shop in Devon, England since 1983, and I
sell a few items on EBay from time to time.
Currently I have a select range of products at competitive prices, which
I have arranged to be shipped by a reputable Company on our behalf. The Guarantees, Returns, and Telephone Helpline
Support will also be administered in the UK.
UK Telephone Support and UK Address are shown below.
If the item you have purchased (inc box, etc) is ‘as new’ you may return
if unwanted (contact us for returns code before returning).
· UK Firm with Reliable Fast Dispatch and Technical
Support from Devon Warehouse
- Fast Delivery
using major UK Couriers, with optional 1 to 2 Day Premium Weekday Fully
Tracked Deliveries (most items shipped same day/next day, Mon-Fri)
- Unlike many
Sellers abroad, our goods are checked they conform to UK and EU Safety
Standards
- We aim for ultimate
customer service; we provide telephone support. Our Contact Number is:
01271 311910 (Mon-Fri 9am-5.30pm excluding bank holidays - Closed Saturday
and Sunday). We aim to resolve any queries as quickly as possible
for you. Please email us via this website
- Reputable
Business Established in 1983
- Please
telephone or email with any query (we aim to reply within 1 working day,
but please allow 3 working days especially if action is required with a
courier or investigation required. Working Days are Monday to
Friday. December and January are exceptionally busy due to Christmas
deliveries/Satisfaction guarantee returns, so again please allow time to
reply). If urgent, please PHONE us on 01271-311910 (Mon-Fri 9am-5.30pm)
- We supply to virtually all countries worldwide
(shipping prices vary)
- Our returns
address (for unwanted items as new) is: DTL Returns Processing (EBay AE),
7d Cross Street, Barnstaple, Devon, EX31 1BA (UK) – Please email before
arranging any returns, as we provide a Returns code to ensure correctly
processed (Please note: faulty items may have a different returns address,
as many are returned directly to manufacturers for processing on our
behalf)
- For full
satisfaction guarantee conditions, please email for details, in summary:
If an item is unwanted and as new, we will allow it to be returned within
a maximum of 14 days from date received. It has to be as new
including manual, packaging, etc - it may be viewed, and box opened (but
if in a blister pack, that cannot be opened). We generally do not
charge a restocking fee if as new. If not as new a fee will apply,
or return rejected. We can arrange a courier collection.
Courier/shipping costs are deducted from the refund. CD's software,
etc as listed are excluded from the satisfaction guarantee, but still have
a repair/replacement guarantee if faulty (All unwanted item returns are at
the Buyers cost)
- Products in
general have a 12 months manufacturers guarantee unless otherwise stated,
assuming undamaged: If faulty within 30 days a refund or replacement
option. If after 30 days, items may
be repaired, although a lot of brands replace. Some items include a 2nd and
even 3rd year guarantee, those items are usually repaired
(email us to know about the particular brand of your item for full
details)
VERY
IMPORTANT NOTE: If in Northern Ireland, Highlands, Off Shore, Channel Islands,
etc, please choose Royal Mail Tracked 24 or 48 for Faster deliveries as
Parcelforce is NOT available to your delivery areas