eBay

Sad to say Ebay will no longer give you my number, before you place an order. However they will give me your number, as soon as you place an order. If you buy my paper clip for $1.00 ebay will give me your number I will then call you to answer any Questions you may have about repairing you chair and help you find the part you need on ebay

to find my paper clip just enter the following number into the ebay search and click enter 335373888042 Or simply look up (Joystick Factory)

It is important to read these Q&A

1. Question: Is there a warrranty?

1. Answer: Yes 30 days on rebuilt joysticks and 90 days on new Joysticks.

2. Question: Why do you ask me to send photos?

2. Answer: It is only needed if you can't find the Joystick you need I can then help you find it.

To send a Photo click contact seller, at the bottom of that page you will find the option to

attach up to 5 photos. One photo of the joystick face is usually fine.

3. Question: Why do you say you will call before shipping my Joystick.

3. Answer: Here at The Joystick Factory we believe that communication is very important, before and after, your purchase.

Follow-up communication is very important because Joysticks are very often misdiagnosed.

So that is why we need to talk before filling your order. Ebay will give me your number only after you buy.

however we can change anything before I ship your joystick, also you have the option of looking up (Joystick Factory) to find my paper clip just enter the following number into the ebay search and click enter 335373888042 if you buy my paper chip for $1.00 I can call you.

I will be happy to help you trouble shoot the problem over the phone, before or after you buy.

You would be surprised how often it turns out that it is something simple that I can talk you through, and it

cost you nothing. Communicating saves time and money!

4. Question: Why you need the old Joystick returned?

4. Answer: It is important to note that the joystick factory is in the business of rebuilding

joysticks, not selling used ones for that reason it is required that you return your old joystick

or we would soon be out of business. So please answer you phone when I call to arrange for

your core return look for 214 area code on your caller ID. PS I will pay for return shipping cost.

5. Question: Can I call you with any question about my chair or batteries.

5. Answer: yes

6.Question: Why do you prefer a phone call over a text.

6.Answer: Because it is easier and faster to talk. Often I need to ask additional

questions, and the answers may require an explanation.

If the item does not work on your chair when received, simply (Call Gary) we can determine together if this part needs to be replaced because of a defect or exchanged because

it is the wrong part.

Rebuilt Electronics

Rebuilt joysticks, controllers, or other rebuilt electronics have a 30 day warranty from the date of receipt.

Joystick Factory warrants to the original purchaser (user) that all other items not specifically identified on this Warranty Policy page shall be free from defects in material and workmanship for a period of 30 days from the date of receipt.

Conditions and Limitations

1. The user shall permit examination of the item by a Joystick Factory company representative.

2. Only the remaining unused portion of the original item?s warranty shall apply to the replacement item.

3. This warranty is void if the item is subject to misuse, abuse, visible physical damage, or if it becomes unusable due to fire,

wreckage, flooding, freezing, or any other mishap, beyond the control of the Joystick Factory.

4. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation,

any implied warranty of merchantability or fitness. In no event shall Joystick Factory

be responsible for any incidental or consequential damages or loss.

As stated herein, Joystick Factory shall not be liable for any defects in, or any breach of contracts relating to the quality

or performance of the above equipment under any theory of law.

5. This limited warranty shall apply to the original purchaser (user) and is not transferable.

6. The user shall promptly notify Joystick Factory in the event of an alleged defect.

7. Any other implied warranties on these parts including, but not limited to, merchantability and fitness for a particular purpose,

are hereby disclaimed. In no event shall Joystick Factory be responsible for any incidental or consequential damages or loss.

As stated herein, Joystick Factory shall not be liable for any defects in, or any breach of contracts relating to the quality

or performance of the above equipment under any theory of law.

Procedure call me

Please note that the cost of shipping a warrantied item back to us for inspection is the responsibility of the customer.

All warranties cover the cost of a replacement item and the cost of shipping that replacement item to the customer,

but they do not cover the cost of shipping the original item back to Joystick Factory for inspection.

If our inspection confirms that the item has failed and that none of the conditions and limitations apply,

then we will promptly ship you a replacement item. If the replacement item is out of stock or backordered,

then we will promptly ship the item to you as soon as it becomes available to us. Joystick Factory is not liable for any

damages resulting from a replacement warranty item being out of stock or backordered.

If the warrantied item is temporarily or permanently unavailable, a comparable substitute item may be sent

at the sole discretion of Joystick Factory.

If an item is shipped back to us for warranty inspection and we determine that the item is still in good useable condition or

that the warranty was voided because one of the conditions and limitations applies,

then the cost of shipping the item back to the customer will be the customer's responsibility.