Founded in 2018 in Los Angeles, California, FANLUN prides itself in providing innovative products that help enhance and simplify the lives of the modern consumer through offering a full range of all-inclusive specialized products that fall under the categories of home, office, pets, travel, fitness and kids, all of which are internationally sourced from the global market.
FANLUN LLC is the carrier of value and quality. Our products are directly from factory and eliminated the cost of middlemen. Our store offers a wide range of categories such as sports and fitness products, home and garden products, pet supplies, and more. Browser our store to find more surprises.
We have several warehouses in US, and the biggest distribution center is in Los Angeles, CA. We serve customers in the lower 48 states providing high quality products at really good prices. Our state-of-the-art warehouse allows us to ship you the best products quickly and accurately. We are constantly expanding our product selection to better serve your need.
Our Customer Service Department is open 5 days a week from 9 am CST to 5:00pm CST to serve you! So, if you have any questions, comments, suggestions or just want to tell us how great our products are simply message us using eBay's messaging system or "Contact Us" feature on any of our listings.
All of our items come with a one-year manufacturer’s warranty. FANLUN back all of our products with the best warranties in the industry. Although we do not expect you to have any repair issues with our products, should an issue arise, FANLUN has you covered. In most instances, you will be able to diagnose an issue over the Email and phone, saving you valuable time and money. FANLUN repairs will take less time, and on average you will be reimbursed more money for these repairs.
Return：
You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).
Non-refundable Cases:
FANLUN LLC accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund:
- Products that have exceeded the 30-day return window.
- Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).
- Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.
- Products taken out of original packaging without manufacture defects.
- Products labeled “Non-refundable After Unpacking” in the description section of the product page.
- If the shipment got returned due to wrong address or refused by buyer, there will be 20% restock fee.
- All of our items come with a one-year manufacturer’s warranty. During this time, we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.
- Please contact our Customer Service Department for assistance with any Returns or Exchanges, do not send back any items without prior approval from the FANLUN Customer Service or Parts Department.
- Shipment: Most of our orders are shipped within 24 hours in business day
- Hours: Orders placed by 1PM in business day will be shipped in the same day
- Where do we ship?
Continental US (Lower 48 States)
We ship our products primarily through UPS Ground 1~5
For UPS shipment, normally it takes 1-5 working days for delivery, but we cannot guarantee the delivery day.
For very heavy shipment, we ship by LTL freight, which takes 3-10 days for delivery normally.
Sorry, we do not ship to HI/AK/PR states
Sorry, we do not ship to APO/FPO/PO boxes - My order shipped or not?
Once your order has been processed and tracking information is available, and email will be sent to you with the tracking information and the carrier being used to ship you order. Your order will be shipped in 1 to 2 business days after being placed. Most orders will arrive to you within 5 business days from the shipping date, but please allow up to 10 business days for delivery. - How do I track my order?
Once you have received your tracking and carrier information, you can track your package through the carrier’s website or toll free phone numbers. This information will be supplied to you in your shipping confirmation email.
- We accept PayPal and Visa, MasterCard, Amex, Discover from PayPal.
- You do not need a PayPal account to make a payment. You can go to checkout, and choose "PayPal", then choose "No PayPal account", you will be able to pay by credit card directly.
- Please ensure your shipping address is correct before submitting payment. We only ship to your shipping address on your payment. The address cannot be changed after payment is received. We do not be responsible for lost shipment due to wrong address. If the shipment got returned due to wrong address or refused by buyer, there will be 20% restocking fee.
-- We ship within 24 hours of business day normally.
How long will the shipping time be?
-- Normally it takes 1-5 working days for delivery in US by UPS.
Will you email me the tracking number once you shipped?
-- Yes, we will email you the tracking number once we shipped. The tracking number will also be added to your eBay so you can track it on your eBay order.
Can I cancel my order after I made my payment?
-- Sorry, once the payment is received, it cannot be cancelled.
Can I change my shipping address after I made the payment?
-- Sorry, we cannot change shipping address by eBay policy, we only ship to the shipping address on the payment.
When will I get my refund once I returned my item?
-- We will issue your refund within 24 hours after you returned your item. Please let us know the return tracking number once you returned.
