- Buyer’s paypal postage address is the ONLY postage address we use for the delivery. It is buyers’ responsibility to check the accuracy of the delivery address.
- Items will be sent from London and the delivery time is usually 2-6 business days to most areas in Britain.
- Please understand that the Delivery time is estimated by shipping carrier. we cannot guarantee delivery times and cannot be held responsible for any delays outside of our control.
- Tracking number is available for most of our items, but there may be a few smaller items that are not available for tracking service.
- Express post service may also available and please contact us if you need it.
- Our main method of payment is PayPal as it offers protection to the buyer and is regarded by many as one of the safest methods to pay online.
- We will send items to you within 1-2 business days after the payment is cleared.
- If you're not already a PayPal member, signing up is easy!
- If you have any questions or ask a bulk buy offer, please contact us via ebay message.
- 12+ months warranty will apply to all our products unless the corresponding listing states otherwise.
- Most of our items are great, but we all know that not all items are perfect. If items are defective, damaged or show any symptoms of operation failure during the warranty period, please contact us and we will help solve the problem.
- Customers need to send photos or videos to us to show the problem first, so that we can advise further according to our policy below: (1)New replacement or full refund will be offered for item which shows a serious problem and cannot be fixed. Replacement or full refund will be offered for items within 30 days of buying. Replacement or refund will be sent to buyers after the returned products back in our warehouse. (2)New parts or partial refund will be offered from China for items shows problems that can be fixed or for items missing parts. (3)Negotiation can also be made between customers and us if customers want other solutions.
- Return and exchange are available if buyers bought the wrong items or change mind and wish to return item for refund or exchange. (Please notice us within 14 days of receiving item. The item itself must be in its original state and won’t affect our selling it again. The item must retain all original and external package. Buyers need to burden the postage fees)
- We strives to make our item description and ads as accurately as possible. Whilst all care is given, any errors or omissions in the item details are unintentional. We reserve the right to explain and correct any errors or omission when we are aware of it, including the wrong price, quantity and other details.
- There may be a little difference between the products you received and lights showed in the listing, as we will keep updating it and make it better. We are not obliged to inform customers of the small updates on the lights, as they will have no effect on the performance of the lights.