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Gates 6 Rib Multi V Drive Belt 6PK1020EST [PM1896258]

6 Rib Multi V Drive Belt 6PK1020EST Gates

PartsInMotion benefits

For any queries please contact using the contact seller link provided.

Description

6 Rib Multi V Drive Belt 6PK1020EST Gates

Brand	Gates
Part Number	6PK1020EST
Length	1020 mm
Width	21 mm
Number of Ribs	6
Colour	Black
Extra Description	Micro-V® ESTART™
Belt Material	EPDM (ethylene propylene diene Monomer (M-class) rubber)
Tensile Cord Material	Aramid
Note	OE recommends exchanging the entire kit
Type	V-Ribbed Belt

Cross references

CONTINENTAL CTAM	6PK1020 EXTRA
DAYCO	6PK1020K
DOLZ	05KD6PK1020K
EUROREPAR	1682349880
FLENNOR	6PK1020EMD
HUTCHINSON	1020 K 6
JAPANPARTS	DV-6PK1020
LUCAS ELECTRICAL	6PK1020L
OPTIBELT	6 PK 1020 OLYMPIA
Schaeffler INA	FB 6APK1020, FB 6PK1020
SKF	VKMV 6PK1020 R
SNR	CA6PK1020A
SWAG	33 10 2435
TRISCAN	8640 601020EMD

Compatible with the following OEM references

CITROËN	1678169680, 5750ZQ, 96723487, 9672348780
DS	5750ZQ
PEUGEOT	1678169680, 5750ZQ, 96723487, 9672348780

Other references

6PK1020

6PK1020EMD

8653-40008

Passenger/LCV Vehicles

Vehicle	Body	Fuel	From	To	Drive	Valves	BHP	KW
CITROËN BERLINGO Box Body/MPV (B9) 1.6 HDi 75 4x4	Box Body/MPV	Diesel	02/2012	on	AWD	8	75	55
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO Box Body/MPV (B9) 1.6 HDi 90	Box Body/MPV	Diesel	07/2010	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO Box Body/MPV (B9) 1.6 HDi 90	Box Body/MPV	Diesel	07/2010	12/2017	FWD	8	90	66
Construction Year to: 12/2017; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO Box Body/MPV (B9) 1.6 HDi 90 4x4	Box Body/MPV	Diesel	02/2012	12/2014	AWD	8	90	66
Construction Year to: 12/2014; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO MULTISPACE (B9) 1.6 HDi 90	MPV	Diesel	07/2010	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO MULTISPACE (B9) 1.6 HDi 90 4x4	MPV	Diesel	02/2012	12/2014	AWD	8	90	66
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO Platform/Chassis (B9) 1.6 HDi 90	Platform/Chassis	Diesel	07/2010	on	FWD	8	90	66
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN BERLINGO Platform/Chassis (B9) 1.6 HDi 92	Platform/Chassis	Diesel	07/2010	12/2017	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C3 II (SC_) 1.4 HDi 70 (SC8HZC, SC8HR0, SC8HP4)	Hatchback	Diesel	01/2010	09/2016	FWD	8	68	50
Construction Year from: 01/2010; Construction Year to: 09/2016; Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C3 II (SC_) 1.6 HDi	Hatchback	Diesel	11/2009	09/2016	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C3 II (SC_) 1.6 HDi 110	Hatchback	Diesel	11/2009	09/2016	FWD	8	112	82
Construction Year to: 09/2016; Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C3 II (SC_) 1.6 HDi 115	Hatchback	Diesel	09/2012	09/2016	FWD	8	114	84
Construction Year to: 09/2016; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C3 PICASSO (SH_) 1.6 HDI 90	MPV	Diesel	07/2010	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 CACTUS 1.6 HDi 90	Hatchback	Diesel	09/2014	on	FWD	8	92	68
Driven units: Alternator; Article number of the recommended special tool: GAT5188
CITROËN C4 GRAND PICASSO I (UA_) 1.6 HDi 110	MPV	Diesel	09/2010	08/2013	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 GRAND PICASSO II (DA_, DE_) 1.6 HDi / BlueHDi 115	MPV	Diesel	09/2013	on	FWD	8	115	85
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 GRAND PICASSO II (DA_, DE_) 1.6 HDi 90	MPV	Diesel	09/2013	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 II (NC_) 1.6 HDi 110	Hatchback	Diesel	11/2009	12/2014	FWD	8	112	82
Construction Year to: 12/2014; Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 II (NC_) 1.6 HDi 115	Hatchback	Diesel	07/2012	on	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 II (NC_) 1.6 HDi 90	Hatchback	Diesel	11/2009	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 II Hatchback Van (NC_) 1.6 HDi	Hatchback Van	Diesel	06/2010	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 II Hatchback Van (NC_) 1.6 HDi	Hatchback Van	Diesel	11/2009	on	FWD	8	111	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 II Saloon (NC_) 1.6 HDi	Saloon	Diesel	06/2016	on	FWD	8	115	84
Construction Year from: 06/2016; Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 PICASSO I MPV (UD_) 1.6 HDi 110	MPV	Diesel	09/2010	08/2013	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C4 PICASSO II 1.6 HDi / BlueHDi 115	MPV	Diesel	02/2013	on	FWD	8	115	85
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Engine Code: 9HC (DV6C); Supplementary Article/Info 2: Start-Stop System: Engine start procedure through alternator; Article number of the recommended special tool: GAT5188
CITROËN C4 PICASSO II 1.6 HDi 90	MPV	Diesel	02/2013	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C5 III (RD_) 1.6 HDi 110	Saloon	Diesel	07/2010	on	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C5 III (RD_) 1.6 HDi 115	Saloon	Diesel	01/2012	on	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C5 III Break (RW_) 1.6 HDi 110	Estate	Diesel	07/2010	on	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN C5 III Break (RW_) 1.6 HDi 115	Estate	Diesel	06/2012	on	FWD	8	114	84
Construction Year from: 06/2012; Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS3 (SA_) 1.4 HDi 70 (SA8HP4)	Hatchback	Diesel	04/2010	07/2015	FWD	8	68	50
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS3 (SA_) 1.6 HDi 110	Hatchback	Diesel	11/2009	07/2015	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS3 (SA_) 1.6 HDi 115	Hatchback	Diesel	08/2012	07/2015	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS3 (SA_) 1.6 HDi 90	Hatchback	Diesel	11/2009	07/2015	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS3 Convertible 1.6 HDi 90	Convertible	Diesel	01/2013	07/2015	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS4 (NX_) 1.6 HDi 110	Hatchback	Diesel	04/2011	07/2015	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS4 (NX_) 1.6 HDi 115	Hatchback	Diesel	08/2012	07/2015	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS4 (NX_) 1.6 HDi 90	Hatchback	Diesel	05/2011	07/2015	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS5 1.6 HDi 110	Hatchback	Diesel	11/2011	07/2015	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN DS5 1.6 HDi 115	Hatchback	Diesel	07/2012	07/2015	FWD	8	114	84
Construction Year from: 07/2012; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
CITROËN GRAND C4 SPACETOURER (3A_, 3E_) 1.6 HDi 115	MPV	Diesel	04/2018	on	FWD	8	116	85
Driven units: Alternator; Supplementary Article/Info 2: Start-Stop System: Engine start procedure through alternator; Article number of the recommended special tool: GAT5188
DS DS 3 (SA_) 1.4 HDi 70 (SA8HR4, SA8HP4)	Hatchback	Diesel	07/2015	12/2016	FWD	8	68	50
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function
DS DS 5 (KF_) 1.6 BlueHDi 115	Hatchback	Diesel	06/2015	12/2018	FWD	8	116	85
Driven units: Alternator; Engine Code: BHX (DV6C); Supplementary Article/Info 2: Start-Stop System: Engine start procedure through alternator; Article number of the recommended special tool: GAT5188
PEUGEOT 2008 I (CU_) 1.6 HDi	SUV	Diesel	05/2013	on	FWD	8	92	68
Construction Year from: 05/2013; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 2008 I (CU_) 1.6 HDi	SUV	Diesel	03/2013	on	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 208 Hatchback Van (CR_) 1.6 HDi 92	Hatchback Van	Diesel	03/2014	12/2019	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 208 I (CA_, CC_) 1.4 HDi	Hatchback	Diesel	03/2012	12/2019	FWD	8	68	50
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 208 I (CA_, CC_) 1.6 e-HDi	Hatchback	Diesel	07/2015	12/2019	FWD	8	112	82
Driven units: Alternator; Article number of the recommended special tool: GAT5188
PEUGEOT 208 I (CA_, CC_) 1.6 HDi	Hatchback	Diesel	03/2012	12/2019	FWD	8	92	68
Construction Year to: 12/2019; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 208 I (CA_, CC_) 1.6 HDi	Hatchback	Diesel	03/2012	12/2019	FWD	8	114	84
Driven units: Alternator; Engine Code: 9HD (DV6C); Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 3008 MPV (0U_) 1.6 HDi	MPV	Diesel	12/2009	08/2016	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 3008 MPV (0U_) 1.6 HDi	MPV	Diesel	03/2013	08/2016	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 3008 MPV (0U_) 1.6 HDi 115 / BlueHDi 115	MPV	Diesel	02/2013	08/2016	FWD	8	116	85
Driven units: Alternator; Engine Code: DV6C; Supplementary Article/Info 2: Start-Stop System: Engine start procedure through alternator; Article number of the recommended special tool: GAT5188
PEUGEOT 308 CC (4B_) 1.6 HDi	Convertible	Diesel	06/2009	12/2014	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 308 CC (4B_) 1.6 HDi	Convertible	Diesel	03/2013	12/2014	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 308 I (4A_, 4C_) 1.6 HDi	Hatchback	Diesel	12/2009	10/2014	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 308 I (4A_, 4C_) 1.6 HDi	Hatchback	Diesel	03/2013	10/2014	FWD	8	114	84
Construction Year from: 03/2013; Construction Year to: 10/2014; Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 308 II (LB_, LP_, LW_, LH_, L3_) 1.6 HDi / BlueHDi 115	Hatchback	Diesel	09/2013	06/2021	FWD	8	115	85
Construction Year to: 06/2021; Driven units: Alternator; Engine Code: 9HC (DV6C); Supplementary Article/Info 2: Start-Stop System: Engine start procedure through alternator; Article number of the recommended special tool: GAT5188
PEUGEOT 308 SW I (4E_, 4H_) 1.6 HDi	Estate	Diesel	12/2009	10/2014	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 308 SW I (4E_, 4H_) 1.6 HDi	Estate	Diesel	03/2013	10/2014	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 308 SW II (LC_, LJ_, LR_, LX_, L4_) 1.6 HDi / BlueHDi 115 (LCBHXM, LCBHXT)	Estate	Diesel	03/2014	06/2021	FWD	8	115	85
Driven units: Alternator; Engine Code: 9HC (DV6C); Supplementary Article/Info 2: Start-Stop System: Engine start procedure through alternator; Article number of the recommended special tool: GAT5188
PEUGEOT 5008 (0U_, 0E_) 1.6 HDi	MPV	Diesel	08/2010	03/2017	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 5008 (0U_, 0E_) 1.6 HDi	MPV	Diesel	03/2013	03/2017	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 5008 I Van (0U_) HDi / e-HDi (0U9HD8, 0U9HDA)	Box Body/MPV	Diesel	03/2013	03/2017	FWD	8	114	84
Driven units: Alternator; Vehicle Equipment: for vehicles with air conditioning; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 508 I (8D_) 1.6 HDi	Saloon	Diesel	11/2010	12/2018	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 508 I (8D_) 1.6 HDi	Saloon	Diesel	02/2012	12/2018	FWD	8	115	84
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 508 SW I (8E_) 1.6 HDi	Estate	Diesel	11/2010	12/2018	FWD	8	112	82
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT 508 SW I (8E_) 1.6 HDi	Estate	Diesel	02/2012	12/2018	FWD	8	115	84
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER Box Body/MPV 1.6 HDi	Box Body/MPV	Diesel	12/2011	on	FWD	8	90	66
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER Box Body/MPV 1.6 HDi 90	Box Body/MPV	Diesel	05/2011	on	FWD	8	92	68
Construction Year from: 05/2011; Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER Platform/Chassis 1.6 HDi	Platform/Chassis	Diesel	03/2013	on	FWD	8	90	66
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER TEPEE 1.6 HDi	MPV	Diesel	03/2013	on	FWD	8	90	66
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER TEPEE 1.6 HDi 75 (16V)	MPV	Diesel	06/2008	on	FWD	16	75	55
Driven units: Alternator; Engine Code: DV6ETED4; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER TEPEE 1.6 HDi 90	MPV	Diesel	04/2010	on	FWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188
PEUGEOT PARTNER TEPEE 1.6 HDi 90 4x4	MPV	Diesel	07/2012	on	AWD	8	92	68
Driven units: Alternator; Vehicle Equipment: for vehicles with start-stop function; Article number of the recommended special tool: GAT5188

As an engineering leader with a strong foundation in research and development, Gates is committed to advancing the science of motion performance by developing safe, forward-thinking products, services, systems, and solutions, as well as fostering long-term customer and employee relationships. Headquartered in Denver, Colorado, Gates employs over 14,000 people across 106 locations in 30 countries. If it moves you, there's a good chance Gates has a part in it. Gates. Powering Progress. We sell our products globally under the Gates brand, which is recognized by distributors, original equipment manufacturers, and installers as the premium brand for quality and technological innovation, a reputation which we have built for over a century since our founding in 1911.

Returns

We provide a simple no-nonsense returns policy:

1. Always contact us first. We cannot process a return if you do not email us.
2. We can only accept returns if they are either genuinely faulty or in pristine condition (have not been fitted and in original unmarked packaging).
3. Returns received by us 30 days or more after the date of despatch will not be accepted unless specifically agreed beforehand.
4. We will process your return within 2 working days and will act quickly to action whatever we have agreed over email (refund, replacement or exchange).