EBay sellers since 2005 - Trusted Top Seller Ebay status means you can buy with confidence.

Here at DTL Online Supplies we pride ourselves on providing quality products at great prices.

If there is a problem or something that you are unsure of, please feel free to contact us and we are always happy to help

Payment

All of our goods are offered to you on an immediate payment basis. Your payment is due to us before we dispatch your goods and we accept PayPal / most credit and debit cards

Dispatch

We will normally dispatch your goods on the same working day, provided that your order is received by 12pm. The goods becomes your property as soon as they are dispatched to you. Please note in busy period we might not be able to dispatch the item same day.

Availability

We aim to keep sufficient stocks levels on hand. However, in times of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order for a day or two while new stock is delivered. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed. You may contact us at any time to check on the progress of your order.

Cancellation

You have the unconditional right under Distance Selling Regulations to cancel an order within 30 days, starting from the day after the goods are delivered.

12 Month Guarantee

If any of the goods we supply fails to perform satisfactorily due to faulty materials or workmanship you may return them to us for a refund at any time in the first 12 months. All we ask is that you provide an explanation of the problem and details of the purchase. Some of the goods we sell carry longer manufacturer's warranties, our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturer’s warranty. Furthermore for some manufacture warranty to apply you do need to register your item on their website.

Our Mistakes

We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.

Unforeseen Circumstances

If performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, acts of terrorism, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control, we will do our best to maintain our deliveries. However, we shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

 

Age Restrictions

Age restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.

Liability

The terms and conditions of business are not intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.

 Law

The terms and conditions of business will be interpreted and adjudicated under English law.

Deliveries

We know that delivery is important to our customers and we have put together the following details to help you understand how and when your order from us will be delivered.

 

Should you need an item urgently you can upgrade to express delivery during checkout. Please note cut off time applies to all orders.

 

Most items will be sent out the same day (working day) if ordered before 12.00am (subject to cleared funds). Depending on weight and delivery method selected on checkout, orders will be despatched via Royal Mail, Royal Mail Recorded or DPD.

 

Important

 

We are only able to despatch your order to the address registered on your PayPal account at the time of purchase. Please ensure any address changes are updated prior to ordering.

 

Please note: DPD deliver Monday to Friday excluding public bank holidays. They do offer Saturday and Sunday Delivery at an extra charge. If there is no one available to sign for your parcel they will leave a card with details of when your item will be redelivered or where you should go to collect it.

 

Estimated Delivery Times

 

Royal Mail 24 (1st Class) - Estimated delivery within 1-3 working days

 

Royal Mail 48 (2nd Class) - Estimated delivery within 2-5 working days

 

Royal Mail Tracked - Estimated delivery within 2-3 working days

 

DPD Next Day - Next working day if ordered by 12.00pm

 

DPD Two Day - 2 working day if ordered by 12.00pm

 

Estimated Dispatch Times

 

Order Placed: Saturday/Sunday - Dispatched Monday

 

Order Placed: Monday to Friday before 12.00am - Dispatched same day

 

Order Placed: Monday to Friday after 12.00am - Dispatched next working day

 

Tracking Your Order

 

If your order has been sent via a tracked service you can track the progress of your delivery by contacting the assigned courier via telephone or website, you will need the tracking number and this will be found under your eBay Purchase: Order Details.

 

Where is my Order?

 

If you recently placed an order and you're wondering why you haven't received it yet then you are at the right place, this page is designed to help you get your order as soon as possible. Please read it completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it.

 

    You should first check whether we've dispatched it to you

    Sign into your eBay account and click on: My eBay: Purchase history

    An envelope icon next to the order will show that it has been despatched and if you hover over it with your mouse you will see the date of dispatch.

    We also send an email to your registered email address at the time of dispatch.

 

Royal Mail (Economy and Standard)

 

Royal Mail packets are normally delivered within 1 to 5 days these orders are not tracked in the delivery network.

 

Non-Delivery

 

It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

 

    Miss-routing in the delivery network

    Incomplete delivery addresses

    The most common reason for non-delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.

    Postmen and women may also leave parcels with neighbours.

 

If they are unable to deliver your postman or woman will often leave a 'sorry you were out' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

 

You can arrange redelivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Redelivery Page has more information.

 

You can find your local Delivery Office or Enquiry Office plus opening hours from Royal Mail official website. You can also get details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office.

 

What to do if your item has not arrived when expected:

 

Express Delivery: We can quickly and easily track orders sent by our Express Delivery service. Please contact us for help via eBay messaging system or call us

 

Royal Mail: Letterbox Size Items

 

If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

 

    Your full delivery address including postcode

    That you have checked with neighbours and other occupants at the delivery address

    Your contact phone number

    You agree to return to us, any replacement items which subsequently turn up

    You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

 

We regret that we cannot track your order unless we have this information

 

Non-Letterbox Size Items:

 

If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

 

    You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)

    Your full delivery address including postcode

    That you have checked with neighbours and other occupants at the delivery address

    Your contact phone number

    You agree to return to us, any replacement items which subsequently turn up

    You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

 

We regret that we cannot track your order unless we have this information.

 

What we will do

 

Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.

 

Please note:

 

Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.

 

Benefits

 

    Only high product quality

    Best prices

    Shipping in 24 hours

    30-day money-back guarantee

Occasionally though, we know you may want to return items. Here at Four Stroke we make returns as easy as possible. All our customers are always welcome to return any product(s) for an exchange or refund. To arrange a return please contact us by email with your order details to acquire a returns form

Please read the following policy before returning an item.

Once you have emailed your request for return we will issue a unique identification number which should be included with the returned goods. By using your identification number we are able to ensure a swift refund or exchange of item.

Your Right to Cancel*

1. You must advise us of your intent to cancel within 30 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
2. We will reply via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
3. Returned items must be complete in unused condition and in the original packaging.
4. We will acknowledge receipt of the returned item by email to your registered email address.
5. A full refund of the order total will be made by the original payment method within 10 working days.
6. You are responsible for return shipping costs (unless faulty or damaged) and insurance.
7. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Incorrect item received

1. If you have received an incorrect product please accept our sincere apologies and let us know as soon as possible via the 'Ask Seller a Question' link on the item listing.
2. We will reply via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
3. We will refund you the cost of the return postage, details of which will be sent to you along with your returns number.

Faulty products

1. You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email
2. If the fault has been reported within 1 months of receipt we will refund the cost of the return postage on arrival; please post your goods back to us using the most economical postage method. Where an item is returned after 3 months for any reason we will not refund the cost of return postage.
3. Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or will refer to the manufacture of the product.

What is not covered?

1. Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
2. Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
3. Use of the product for anything other than normal domestic purposes.
4. Change or modification of the product in any way.
5. Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
6. Faulty installation if applicable.
7. Repairs or alterations carried out by parties other than FS-Supplies Ltd or its authorised repair agents.
8. Claims, other than the right to correction of faults with the product covered by these conditions.
9. Slight deviations from the specification that do not affect the functionality of the product

*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.