HP Deskjet D1660
HP Deskjet D1663
HP Deskjet D2500
HP Deskjet D2560
HP Deskjet D2563
HP Deskjet D2660
HP Deskjet D5560
HP Deskjet F2400
HP Deskjet F2420
HP Deskjet F2476
HP Deskjet F2480
HP Deskjet F2488
HP Deskjet F2492
HP Deskjet F4210
HP Deskjet F4213
HP Deskjet F4235
HP Deskjet F4240
HP Deskjet F4272
HP Deskjet F4275
HP Deskjet F4280
HP Deskjet F4283
HP Deskjet F4288
HP Deskjet F4500
HP Deskjet F4580
HP Deskjet F4583
HP Envy 100 e-All-in-One
HP Envy 110 e-All-in-One
HP Envy 114 e-All-in-One
HP Envy 120 e-All-in-One
HP Photosmart C4610
HP Photosmart C4635
HP Photosmart C4640
HP Photosmart C4650
HP Photosmart C4670
HP Photosmart C4673
HP Photosmart C4680
HP Photosmart C4683
HP Photosmart C4685
HP Photosmart C4688
HP Photosmart C4740
HP Photosmart C4780
HP Photosmart C4783
HP Photosmart C4785
HP Photosmart C4788
HP Photosmart C4793
HP Photosmart C4795
HP Photosmart C4798
HP Photosmart C4799
Payment
We take payment from your PayPal account at the time we receive your order. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk . We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver before we can arrange a replacement or a refund [this is a Royal Mail rule].
Unfortunately, once the order has been despatched it is then the responsibility of Royal Mail to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.
Returns from outside the UK
If you purchase an item from our UK store then the return process is slightly different as we are based in the UK and you are taking the option to purchase from our UK Store. With this in mind any return to would be at the cost of the buyer under all circumstances.
Items Damaged in Transit
If your item is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. Please contact us for more details as in many cases photo of damaged item as evidence will be accepted with no need to return.
Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within 3 working days.
If You Change Your Mind (DSR)
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Cartridgex will have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Please note: Distance Selling Regulations do not apply to businesses or Trade sales.