This is a repair service, you must ship us your module(s) for repair! You are not purchasing a replacement part.
Este es un servicio de reparación, ¡debe enviarnos su módulo para su reparación! No está comprando una pieza de repuesto.
How does this repair service work?
1. First make a purchase for this repair service
2. A message with packaging and shipping instructions is sent to you
3. Ship your board
4. We test it and then repair it
5. We ship it back to you
Models Affected
E422VL
Different part/board numbers we service:
3642-1352-0150
0171-2272-3837
3642-1352-0395
Main board failures our service covers:
LED on the frame blinks as soon as the TV is plugged in, but never stops blinking
LED on the frame blinks 20 times or so once the power button is pressed but the TV never turns on. Pressing the power button a second time only makes it blink again
No HDMI signal
Loss of sound
HDMI inputs are missing
Other failures not listed may occur which we can still service. Please contact us first if your failure is not listed.
Common Questions:
What is the turnaround time for repair?
3-5 business days after we receive your defective module(s)
What if my symptom is not listed or I have another unlisted issue?
We are able to repair most symptoms that are not listed, please message us prior to placing an order
What if I'd like to ship multiple boards for testing?
We charge a non-refundable $20 flat bench fee per each additional module to be tested along with any additional return shipping fees.
Do you work on boards that have been serviced before or have missing parts?
No.
What happens if you can't fix my board?
If your part or device can't be repaired a refund will be issued minus a repair attempt fee of 50% of the value of the service. Please know that we do everything in our power to repair your part, our techs sometimes spend several hours working on 1 board/device, if it is deemed non-repairable it's a decision that was not made lightly.
What if you receive my board in working condition and it passes your tests?
If we receive your module(s) in working condition, a refund minus a non-refundable bench fee of 30% will be incurred along with return shipping fees.
Warranty Terms:
Warranty is for 1 year. Warranty does not cover lightning strike, physical damage and failures that are not related to the original repair. The warranty starts from the date of departure of our repair center.
A 30% testing fee and S&H will be incurred if the module is sent to our facility and is found to be functional. Payment of these fees are required before the module can be returned to you. Customer is responsible for all return S&H costs to our facility for warranty repairs.