We accept payment by any of the following methods: 

PayPal, Ebay Payments

Please pay as soon as possible so we can ship the item to you right away! 

Payments received before 2:30 EST will ship same day. 

We offer FREE shipping except for hose assemblies and accessories like pins and bushings. For such items, a $13.98 shipping cost is applied.

Your order will be handled within 1 business day of receiving payment (Monday-Friday) and you should expect to receive it within 2-6  business days after dispatch.

In the very unlikely event that your item is lost or damaged during shipping, then WE are responsible and will issue either a replacement or a full refund.

BENT ROD IS NOT A WARRANTY CASE!!!

If you’re not satisfied with your purchase from Magister Hydraulics, contact us within 30 days of purchase for return instructions. Returns after 30 days of purchase are not accepted; all returns will incur a 15% restocking fee. Prior authorization is required; an RMA must be issued. Orders cannot be canceled once fulfilled. If the delivery is refused or a return to sender is requested directly with FedEx, our return policy applies; return shipping and restocking fees will be deducted.

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To be eligible for return, your item(s) must be unused – in the condition in which it was received, including all original parts, packaging, and accessories. Power equipment products are not eligible for return once they have been in contact with gas or oil. Once gassed or oiled, they will not be accepted for return, even if sent back. The customer will incur charges if products must be restored to their original condition or if accessories or parts are not returned. All original packaging and packing materials must be included to ensure the safety of the item(s). The customer is responsible for return without loss or damage.  In the unlikely event your order arrives damaged, photos of the item(s) and packaging are required to approve your return request.

Non-inventory items must be approved for return by Magister Hydraulics; this includes Cross, Enerpac, and Hose Box items. Our restocking fee and policy apply in addition to our vendors. The return address differs from the address provided below. If non-inventory items are delivered to our return address, we will request a label or offer to use our FedEx account and deduct the cost from your refund to ship to our vendor. If using our account, if lost or damaged in transit, we are not responsible. A refund will be issued only when we have received a credit from our vendor.

Return Process

Ship the merchandise and a copy of the RMA using the label we have provided via eBay. Prepaid return labels are not available for LTL freight, international, and drop-shipped orders.

Magister Hydraulics
45 Montgomery Street
Belleville, NJ 07109

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Upon receipt, merchandise will be sent to our quality control department for inspection. Any item(s) used or not in their original condition will not be accepted or refunded even if sent back; inspection can take up to 72 hours. Upon completion, a replacement or refund for the current merchandise price will be processed, restocking fee and shipping will be deducted from the current merchandise price. Refunds within 30 days will incur a standard restocking fee of 15%, up to 30%. Returns after 30 days of purchase are not accepted even if sent back. Unauthorized, used, or damaged returns will not be approved for refund. If your refund is not approved and you request the item(s) be returned, you are responsible for providing a label and scheduling a pickup, with no exceptions.

If the product is defective within the warranty period, please contact us at the time of the alleged failure. Be sure to provide your order number, a video of the item(s) operating- demonstrating the issue, and a detailed description of the problems you have encountered. ​​​​​​​