SHIPPING: Shipping is free. We only ship to the US including Puerto Rico. No international shipping. We ship only USPS priority mail or First class that takes usually 2-5 days to deliver. Please remember that the delivery date Etsy shows you is just an estimate of arrival and not the real thing. You will get a tracking number it is important you check this tracking number 2-3 times each day to see when the box will arrive to your home. Please make sure you are at home the day of the arrival or arrange for some one to be there to receive the plants and that knows how to properly care for the plants. The less time they spend on the box the better. I ship Monday thru Friday. All orders placed after Thursday 12 PM will be ship next Monday
PAYMENT: We accept all payment methods accepted by Etsy
YOUR ADDRESS: Before buying any plants you must make sure that your physical address on your account is correct. Sometimes people move and they dont change the address. If you need your plants ship to a friend or family member please leave a note when you check out telling me the full name and address. Also make sure the person knows the tracking number of the order. If you buy several items and some are going to a friends and other to you please make sure you are very specific when you check out and leave me a note telling me this.
RETURNS: You can return plants in the first 14 days. Please do not return any item without contacting me first for instructions.
DEAD ON ARRIVAL, NOT AS DESCRIBED ITEMS OR DAMAGED PLANTS OR BOXES: Plants tend to suffer when on shipping. It is normal for them to lose some leaves, get a lighter or darker color or even to smell funny and look mushy. Remember that the plants have spent several days inside a box with no water sunlight or proper air. They will recover their normal color and grow once on your tank. IF YOU RECEIVE EXTREMELY DAMAGED PLANTS OR A BOX THAT HAS BEEN BROKEN OR DAMAGE IN ANY WAY PLEASE TAKE PICTURES AND SEND IT TO US USING THE Etsy MESSAGE SYSTEM. We guarantee our plants will arrive alive and will replace any plant that is dead on arrival as long as pictures are provided on the first 48 hours that shows the dead plants