Aquamarine Impex
(A Sister Concern of "AquamarineTraders")
Shipping
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The Purchased Productshipped to winning Buyers within 1 business day after receiving the payment.
The parcel with Itemwill be shipped from India.
Economy shipping -takes 15-40 business days usually (depend on country location).
Standard/Expedited Shipping- take4 to 8 business days usually (depend on country location).
The buyers areresponsible for additional charges VAT, Custom fees, Import Duty etc. (if any).
Your patience, kindness& understanding will always be appreciated.
Note : For Brazil andRussian Federation here is no courier service so we can ship the parcel byIndia Post -Airmail & EMS/Speed Post service.
(3) Forpurchasing the item(s) over USD 300 Value, we offer Free Express ShippingService.
Return & Refund Policy
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We offer a 30 days risk freereturn policy. If you don't like the item(s), you can return it for a fullrefund or replacement (which you'll prefer). The 30 day return periodbegins from the day you received the item(s). Shipping cost, insurance,duties and taxes fees is Non-refundable. Please contact us before sendingany return. Send returns by registered mail only.
Return of the damaged / used itemwill not be accepted.
Feedback Policy
If you are satisfied with ourservice, we sincerely hope you can leave us a Positive Review and rate theDetailed Seller Ratings with a "FIVE STARS".
Please do not leave us 1, 2, 3 or4star detailed seller ratings Review or case because they are all the same as thenegative review.
Our goal is to make sure you are asatisfied buyer and pleasant shopping with us.
If any problem, please contact usbefore leaving the feedback or opening the case, we'll do our best to help youout and solve the problem.
FAQ'S
1- What is Aquamarine Impex'sprimary business?
We are specialists in ColorGemstones. If you are looking for natural Top Grade Gemstones, you have come tothe right place.
2- Do you have any store or officewhere I can view the items I am interested in?
Yes, we have. You're most welcome atour factory (in Jaipur city of India) and office in Bangkok (Thailand).
3- How quickly do you respond toEmails?
During business day and working hourswe'll usually respond to all emails within few hours or on same day.
4- Can I return an item if I'm nothappy with it? What is your Refund Policy?
Of course, we offera30 days risk free return policy. If you don't like, you can return it fora full refund or replace (which you'll prefer). The 30 day return periodbegins from the day you received the item(s).
5- How do I return an item?
It's very simple - all you have to dois let us know as soon as possible and we'll provide instructions on how toreturn the item to us. The item should be sent back to us as received, in asaleable condition i.e. unworn and without damage to the item. We reserve theright to reject refund claims where we believe the item is not returned in asaleable condition.
6- How will I be refunded?
Refunds will be issued in full forthe original item price you paid. Refunds will be processed promptly (typicallywithin three working days) via the same payment method you used to make thepurchase.
7- I like a piece of Gemstone onyour site but would you make a small change (in shape/size) for me?
As we have a Big Lapidary Factory sowe can make small changes to the shapes/size or re-cut for you at no extracharge.
8- Are your Gemstones Natural?
All of the Gemstones we use are100%natural.
9- Are your gemstonestreated?
For some kinds of stones we use heattreatment only. Some color stones are commonly heat treated to bring outthe intense color of the stone. For example, Tanzanite are heat treated in thisway.
10- Do yousell jewelry also?
Yes, we do sell Jewelry and we havemany stones and jewelry in stock which is not featured on the website. If youare searching for a particular Jewelry please let us know and we'll try ourbest to prepare for you what you are looking for (Silver or Gold Jewelry).
11- Where are your gemstones sourcedfrom?
We source our gemstones from aroundthe world direct from the mining place. We have direct link with the miners ofmany African countries like Madagascar, Tanzania, Nigeria, Mozambique, Ethiopiaetc. Apart from this we have good hold on Indian Mining Place. If you have aquestion about any of our stones please contact a member of our team.
12- I am looking for a particularstone which is not listed on your site; can you source it for me?
If you have a requirement for acertain type of stone, please let us know and we'll do our best to Prepare itfor you otherwise we'll arrange it from other manufacturers.
13- Do you sell CertifiedGemstones?
Yes, most of our customers don'trequire any certification but on the demand of our customers we send the Gems toa Standard Gems Testing Lab for Testing Certificate. For testing report of eachpiece you need to pay USD 10 to USD 50 (according to the lab charges)
IGI, GTL, IGITL and some other labsare the most reputed in our city.
14- Can I see the process of gemstonemanufacturing at your factory?
Yes, you're most welcome. Pleasecontact us if you are interested. You can also contact us by Cell phone+919001952711 (Whatsapp, Viber etc. apps also).
Have a nice day.
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