Our BUSINESS DAYS are MONDAY- FRIDAY
All orders and payments received before10AM EST (6AM PST) will be shipped the same business day.
All other orders within 1 business day.
No shipping on Weekends or US Public Holidays.
No responsibility for any custom duty
Shipping information will be updated when available.
Returns and Refunds
1.We stand behind our items and offer a 30 day return window. All items are described as best as we can at the time of listing, please ask additional questions.
2.All Returns - defective or otherwise - MUST BE PREAUTHORIZED to guarantee refund. Please contact us to get an authorization and return address.
3.Buyer agrees to pay for the cost of re-shipment for undeliverable or wrong addresses.
4.Buyer is responsible for Return Postage cost if return is not a result of our mistake such as wrong item.
5.Refund will be made upon receipt of the returned item. Please include tracking number so we can process ASAP.
6.ALL REFUNDS will be processed via PayPal. Please double check via PayPal history and transaction for confirmation. PayPal will send it back to whatever you used to pay within 3-5 days.
Feedback:
We strive to provide the best products and services. Your positive feedback 5 stars DSR help us do better. If anything about your transaction did not meet expectations, please CONTACT US and give us the opportunity to make things right.
Thank you for considering PenGnomes Curiosities as place to find your special items.