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Please use the make model tool above to check the part fits your vehicle. If you are still unsure please contact us to ask about fitment.

Ball Joint fits MERCEDES E320 S211, W211 Lower 3.2 3.0D 3.2D 02 to 09 Suspension

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For any queries please contact using the contact seller link provided.

Description

Ball Joint fits MERCEDES E320 S211, W211 Lower 3.2 3.0D 3.2D 02 to 09 Suspension

Brand	Febi
Placement on Vehicle	Lower Front Axle, Lower
Additional Information 2	with self-locking nut
Steering arm type	for control arm
Weight	0.424 kg
Cone Size	17.1 mm
Extra Description	ProKit
External Thread Size	M14 x 1,5
Type	Ball Joint

Information

General Information

These products are designed to be used as originally intended and not modified for purpose. Please ensure the products are installed by a competent individual. N.B. products are usually supplied without fitting instructions.

Cross references

4U Autoparts	B82369
4X4 ESTANFI	EST-158-00-0503
A.B.S.	220379
A.Z. Meisterteile	AZMT-42-010-3643, AZMT-42-010-7503
ABTEX	BSJ6636S
ACDelco	19380916
AIC	53341
AISIN	JBJMB-002
ALTE AUTOMOTIVE	81203AL
APEC	AST0035
APlus	14537AP
ASAM AUTOMOTIVE	80480
ASHUKI by Palidium	PAL5-6007
ASMETAL	10MR1300
AUTLOG	FT1587, FT2457
AUTO-SPEED PARTS	290RT00947, 3753300727
AUTOMOTOR France	PSD0235
AYD	9203426
AYD OE - Excellence	92-03426
BAPMIC	BACB11-511002, BACB11-511004, BACB11-KIT087, BACB11-KIT101, BACB11-KIT103, BF0319550005, BF0335520001
BBR Automotive	001-10-25521
BENDIX	041494B
BGA	SJ5605
BIRTH	CX9229
BORG & BECK	BBJ5448
BSG	BSG 60-310-123
BTAP	BMC301-003, BMC301-029
CAUTEX	755038
COMLINE	CBJ7028
CORTECO	49399324
CPB	506169
CTE	CBJ21007
CTR	CB0540, CBBZ-2
DAKAtec	130079
DAYCO	DSS1068
DELPHI	TC1382, TC1382-11B1
DENCKERMANN	D110253
DITAS	A2-4120
DJ PARTS	DB1077
DLZ	BJ0649, BJ9002
DYS	27-01004
EGT	101075EGT
ESEN SKV	04SKV300, 04SKV307
ETS	15.BJ.492, 15.KT.320
EUROREPAR	1679745880
FAI AutoParts	SS2319
FARE SA	RS180
FARE-CO	RS180
FARE-MX	RS180
FARE-RCH	RS180
FEBEST	1620-211LOF
FERRON	TOP24620011
FIRST LINE	FBJ5448
FLENNOR	FL835-D
FORMPART	1903006, 1903006-XL
FR REDAELLI	ME-610
Frankberg	5481FB0006313, 5481FB0006561, 5481FB0006562, 5481FB0006564, 5481FB0006796, 5481FB0025275, 5481FB0025517, 5481FB0026584, 5481FB0027245, 5481FB0027246
FRAP	F2754
FREY	750000501
GH	GH-543353
GOOM	BA-0009
GSP	S080136, S990039SK
GSP-BR	S080136, S990039SK
HART	432 168
HERTH+BUSS JAKOPARTS	J4860837
IAP QUALITY PARTS	506-54033
JP GROUP	1340300500
KAGER	88-0424
KAMOKA	9040103
KAVO PARTS	SBJ-10066
KAWE	8500 23540
KEY PARTS	KBJ5448
KLAXCAR FRANCE	47189z
KRAFT AUTOMOTIVE	4221044
KYB	NEW-KBJ-1304
LEMFÖRDER	27324 01, 27324 03, 27996 02, 33773 01
LYNXauto	C1185LR
MAGNETI MARELLI	301191618910
MANDO	MSA025050
MAPCO	51834
MASTER-SPORT GERMANY	33773-PCS-MS, 36825-SET-MS, 36825-SET-MSM, 36825-SET-MSP, 36825/1-SET-MS, 36825/1-SET-MSP, 36825/2-SET-MS, 36825/2-SET-MSP, 37141-KIT-MS, 37141-KIT-MSM, 37141-KIT-MSP, 37141/1-KIT-MS, 37141/1-KIT-MSM, 37141/1-KIT-MSP, 37141/3-KIT-MS, 37141/3-KIT-MSM, 37141/3-KIT-MSP
MATRIX PRO	MX02330050
MAXGEAR	72-0383
MDR	GSP-S080136, GSP-S990039SK
Meistersatz	2113300435-EC
MERTZ	M-S0041
Metalcaucho	53109
METZGER	57018008
MEYLE	016 010 0002/HD, 016 010 0021
MGA	SB7782, SB7846, SB7847, SB8782, SB8846, SB8847, SR5742, SR5799
MILES	DB35047
MONROE	L23540
MOOG	ME-BJ-0667, ME-BJ-3697, ME-BJ-540736
MOTAQUIP	VSJ957
NAPA	NST0035
NK	5043316, 5043316PRO
OCAP	0403858, 0404275, 404275
OE Germany	802397
OPEN PARTS	SSB1008.11
OPTIMAL	G3-946
OSSCA	23300
PATRON	PS3126, PS3126-HD
PEMEBLA	JAPSKS-0503
PLYOM	P755038
Premium Parts	DB1077
PREXAparts	P336042
ProfiPower	2S0069
PROFIT	2301-0395
QH Talbros	QSJ2110S
QUARO	QS0035/HQ
QUICK STEER	BJ7068
QUINTON HAZELL	QSJ2110S
REINHOCH	RH03-3008
RIDEX	2462S0014, 772S0261
RODRUNNER	BJ-M-852
RTS	93-00893
RUVILLE	925104
SASIC	9005536
Schaeffler FAG	825 0121 10
SCHNIEDER AUTOTECH	BZS22.00420, BZS22.00422
SIDEM	49981
SKF	VKDS 318004
SPIDAN CHASSIS PARTS	57298
SRLINE	S6050504
Stark	SKSL-0260013, SKSSK-1600260
STARLINE	28.27.710
STC	T453109
STELLOX	52-03426-SX, 52-03426A-SX
SWAG	10 92 3417
SYD	1014010
TALOSA	47-01761
TECDRIVE	TPSD0216
Technika	RS642
TEKNOROT	M-852
TOPRAN	401 205
TREVI AUTOMOTIVE	TRTT3532
TRISCAN	8500 23540
TRUCKTEC AUTOMOTIVE	02.31.041
TRW	JBJ697
VAICO	V30-7362
VEMA	23222
WILMINK GROUP	WG1054234, WG1994564, WG2249133, WG2290632
WOLVER	SP110980
WTI automotive	A611062
WXQP	161011
ZEKKERT	TG-5321
zentparts	Z36987

Compatible with the following OEM references

MERCEDES-BENZ

2113300235, 2113300435, 2203300427, 2203330127, 2203330227, 2203330327, 2203330427, 2203330437, 2203330727, A2113300235, A2113300435, A2203300427, A2203330127, A2203330227, A2203330327, A2203330427, A2203330437, A2203330727

Passenger/LCV Vehicles

Vehicle	Body	Fuel	From	To	Drive	Valves	BHP	KW
MERCEDES-BENZ CLS (C219) CLS 280 (219.354)	Coupe	Petrol	07/2008	12/2010	RWD	24	231	170
MERCEDES-BENZ CLS (C219) CLS 300 (219.354)	Coupe	Petrol	04/2009	12/2010	RWD	24	231	170
MERCEDES-BENZ CLS (C219) CLS 320 CDI (219.322)	Coupe	Diesel	01/2005	12/2010	RWD	24	224	165
MERCEDES-BENZ CLS (C219) CLS 350 (219.356)	Coupe	Petrol	10/2004	12/2010	RWD	24	272	200
MERCEDES-BENZ CLS (C219) CLS 350 (219.357)	Coupe	Petrol	04/2006	12/2010	RWD	24	292	215
MERCEDES-BENZ CLS (C219) CLS 350 CDI	Coupe	Diesel	04/2009	12/2010	RWD	24	272	200
MERCEDES-BENZ CLS (C219) CLS 350 CDI (219.322)	Coupe	Diesel	04/2009	12/2010	RWD	24	224	165
MERCEDES-BENZ CLS (C219) CLS 500 (219.372)	Coupe	Petrol	04/2006	12/2010	RWD	32	388	285
MERCEDES-BENZ CLS (C219) CLS 500 (219.375)	Coupe	Petrol	10/2004	12/2010	RWD	24	306	225
MERCEDES-BENZ CLS (C219) CLS 55 AMG (219.376)	Coupe	Petrol	01/2005	12/2010	RWD	24	476	350
MERCEDES-BENZ CLS (C219) CLS 63 AMG (219.377)	Coupe	Petrol	04/2006	12/2010	RWD	32	514	378
MERCEDES-BENZ CLS (C219) CLS 63 AMG (219.377)	Coupe	Petrol	09/2006	12/2010	RWD	32	514	378
MERCEDES-BENZ E-CLASS (W211) E 200 CDI (211.004)	Saloon	Diesel	07/2002	12/2008	RWD	16	102	75
MERCEDES-BENZ E-CLASS (W211) E 200 CDI (211.004)	Saloon	Diesel	07/2002	12/2008	RWD	16	122	90
MERCEDES-BENZ E-CLASS (W211) E 200 CDI (211.007)	Saloon	Diesel	04/2006	12/2008	RWD	16	136	100
MERCEDES-BENZ E-CLASS (W211) E 200 Kompressor (211.041)	Saloon	Petrol	04/2006	12/2008	RWD	16	184	135
MERCEDES-BENZ E-CLASS (W211) E 200 Kompressor (211.042)	Saloon	Petrol	11/2002	12/2008	RWD	16	163	120
MERCEDES-BENZ E-CLASS (W211) E 200 NGT (211.042)	Saloon	Petrol/Compressed Natural Gas (CNG)	03/2004	12/2008	RWD	16	163	120
MERCEDES-BENZ E-CLASS (W211) E 220 CDI	Saloon	Diesel	03/2003	12/2008	RWD	16	163	120
MERCEDES-BENZ E-CLASS (W211) E 220 CDI (211.006)	Saloon	Diesel	03/2002	12/2008	RWD	16	150	110
MERCEDES-BENZ E-CLASS (W211) E 220 CDI (211.006)	Saloon	Diesel	03/2002	12/2008	RWD	16	136	100
MERCEDES-BENZ E-CLASS (W211) E 220 CDI (211.008)	Saloon	Diesel	04/2006	12/2008	RWD	16	170	125
MERCEDES-BENZ E-CLASS (W211) E 230 (211.052)	Saloon	Petrol	09/2007	12/2008	RWD	24	204	150
MERCEDES-BENZ E-CLASS (W211) E 240 (211.061)	Saloon	Petrol	03/2002	12/2008	RWD	18	177	130
MERCEDES-BENZ E-CLASS (W211) E 270 CDI (211.016)	Saloon	Diesel	03/2002	12/2008	RWD	20	177	130
MERCEDES-BENZ E-CLASS (W211) E 270 CDI (211.016)	Saloon	Diesel	03/2002	12/2008	RWD	20	163	120
MERCEDES-BENZ E-CLASS (W211) E 280 (211.054)	Saloon	Petrol	03/2005	12/2008	RWD	24	231	170
MERCEDES-BENZ E-CLASS (W211) E 280 CDI (211.020)	Saloon	Diesel	03/2005	12/2008	RWD	24	190	140
MERCEDES-BENZ E-CLASS (W211) E 280 CDI (211.023)	Saloon	Diesel	05/2004	12/2008	RWD	24	177	130
MERCEDES-BENZ E-CLASS (W211) E 300 BlueTEC (211.024)	Saloon	Diesel	09/2007	12/2008	RWD	24	211	155
MERCEDES-BENZ E-CLASS (W211) E 320 (211.065)	Saloon	Petrol	03/2002	12/2008	RWD	18	224	165
MERCEDES-BENZ E-CLASS (W211) E 320 CDI (211.022)	Saloon	Diesel	03/2005	12/2008	RWD	24	224	165
MERCEDES-BENZ E-CLASS (W211) E 320 CDI (211.026)	Saloon	Diesel	11/2002	12/2008	RWD	24	204	150
MERCEDES-BENZ E-CLASS (W211) E 350 (211.056)	Saloon	Petrol	03/2005	12/2008	RWD	24	272	200
MERCEDES-BENZ E-CLASS (W211) E 350 CGI (211.057)	Saloon	Petrol	09/2007	12/2008	RWD	24	292	215
MERCEDES-BENZ E-CLASS (W211) E 400 CDI (211.028)	Saloon	Diesel	02/2003	12/2008	RWD	32	260	191
MERCEDES-BENZ E-CLASS (W211) E 420 CDI (211.029)	Saloon	Diesel	01/2006	12/2008	RWD	32	314	231
MERCEDES-BENZ E-CLASS (W211) E 500 (211.070)	Saloon	Petrol	03/2002	12/2008	RWD	24	306	225
MERCEDES-BENZ E-CLASS (W211) E 500 (211.072)	Saloon	Petrol	04/2006	12/2008	RWD	32	388	285
MERCEDES-BENZ E-CLASS (W211) E 55 AMG Kompressor (211.076)	Saloon	Petrol	10/2002	12/2008	RWD	24	476	350
MERCEDES-BENZ E-CLASS (W211) E 63 AMG (211.077)	Saloon	Petrol	03/2006	12/2008	RWD	32	514	378
MERCEDES-BENZ E-CLASS (W211) E 63 AMG (211.077)	Saloon	Petrol	09/2006	12/2008	RWD	32	514	378
MERCEDES-BENZ E-CLASS Platform/Chassis (VF211) E 220 CDI (211.606)	Platform/Chassis	Diesel	10/2003	07/2006	RWD	16	150	110
MERCEDES-BENZ E-CLASS Platform/Chassis (VF211) E 220 CDI (211.608)	Platform/Chassis	Diesel	04/2006	07/2009	RWD	16	170	125
MERCEDES-BENZ E-CLASS Platform/Chassis (VF211) E 270 CDI (211.616)	Platform/Chassis	Diesel	10/2003	07/2005	RWD	20	177	130
MERCEDES-BENZ E-CLASS Platform/Chassis (VF211) E 280 CDI (211.620)	Platform/Chassis	Diesel	08/2005	07/2009	RWD	24	190	140
MERCEDES-BENZ E-CLASS T-Model (S211) 350 CGI (211.257)	Estate	Petrol	05/2006	07/2009	RWD	24	292	215
MERCEDES-BENZ E-CLASS T-Model (S211) E 200 CDI (211.207)	Estate	Diesel	04/2006	07/2009	RWD	16	136	100
MERCEDES-BENZ E-CLASS T-Model (S211) E 200 Kompressor (211.241)	Estate	Petrol	04/2006	07/2009	RWD	16	184	135
MERCEDES-BENZ E-CLASS T-Model (S211) E 200 T Kompressor (211.242)	Estate	Petrol	03/2003	07/2009	RWD	16	163	120
MERCEDES-BENZ E-CLASS T-Model (S211) E 220 CDI (211.206)	Estate	Diesel	03/2003	07/2009	RWD	16	136	100
MERCEDES-BENZ E-CLASS T-Model (S211) E 220 T CDI	Estate	Diesel	03/2003	07/2009	RWD	16	163	120
MERCEDES-BENZ E-CLASS T-Model (S211) E 220 T CDI (211.206)	Estate	Diesel	03/2003	07/2009	RWD	16	150	110
MERCEDES-BENZ E-CLASS T-Model (S211) E 220 T CDI (211.208)	Estate	Diesel	04/2006	07/2009	RWD	16	170	125
MERCEDES-BENZ E-CLASS T-Model (S211) E 230 T (211.252)	Estate	Petrol	05/2007	07/2009	RWD	24	204	150
MERCEDES-BENZ E-CLASS T-Model (S211) E 240 T (211.261)	Estate	Petrol	03/2003	07/2009	RWD	18	177	130
MERCEDES-BENZ E-CLASS T-Model (S211) E 270 T CDI (211.216)	Estate	Diesel	03/2003	07/2009	RWD	20	177	130
MERCEDES-BENZ E-CLASS T-Model (S211) E 270 T CDI (211.216)	Estate	Diesel	03/2003	07/2009	RWD	20	163	120
MERCEDES-BENZ E-CLASS T-Model (S211) E 280 T (211.254)	Estate	Petrol	03/2005	07/2009	RWD	24	231	170
MERCEDES-BENZ E-CLASS T-Model (S211) E 280 T CDI (211.220)	Estate	Diesel	03/2005	07/2009	RWD	24	190	140
MERCEDES-BENZ E-CLASS T-Model (S211) E 280 T CDI (211.223)	Estate	Diesel	05/2004	07/2009	RWD	24	177	130
MERCEDES-BENZ E-CLASS T-Model (S211) E 320 T (211.265)	Estate	Petrol	03/2003	07/2009	RWD	18	224	165
MERCEDES-BENZ E-CLASS T-Model (S211) E 320 T CDI (211.222)	Estate	Diesel	03/2005	07/2009	RWD	24	224	165
MERCEDES-BENZ E-CLASS T-Model (S211) E 320 T CDI (211.226)	Estate	Diesel	03/2003	07/2009	RWD	24	204	150
MERCEDES-BENZ E-CLASS T-Model (S211) E 350 T (211.256)	Estate	Petrol	03/2005	07/2009	RWD	24	272	200
MERCEDES-BENZ E-CLASS T-Model (S211) E 500 T (211.270)	Estate	Petrol	10/2003	07/2009	RWD	24	306	225
MERCEDES-BENZ E-CLASS T-Model (S211) E 500 T (211.272)	Estate	Petrol	04/2006	07/2009	RWD	32	388	285
MERCEDES-BENZ E-CLASS T-Model (S211) E 55 T AMG Kompressor	Estate	Petrol	09/2005	12/2006	RWD	24	476	350
MERCEDES-BENZ E-CLASS T-Model (S211) E 55 T AMG Kompressor (211.276)	Estate	Petrol	07/2003	07/2009	RWD	24	476	350
MERCEDES-BENZ E-CLASS T-Model (S211) E 63 AMG (211.277)	Estate	Petrol	03/2006	07/2009	RWD	32	514	378
MERCEDES-BENZ S-CLASS (W220) S 280 (220.063, 220.163)	Saloon	Petrol	10/1998	08/2005	RWD	18	204	150
MERCEDES-BENZ S-CLASS (W220) S 320 (220.065, 220.165)	Saloon	Petrol	10/1998	08/2005	RWD	18	224	165
MERCEDES-BENZ S-CLASS (W220) S 320 CDI (220.025, 220.125)	Saloon	Diesel	09/2002	08/2005	RWD	24	204	150
MERCEDES-BENZ S-CLASS (W220) S 320 CDI (220.026, 220.126)	Saloon	Diesel	08/1999	09/2002	RWD	24	197	145
MERCEDES-BENZ S-CLASS (W220) S 350 (220.067, 220.167)	Saloon	Petrol	09/2002	08/2005	RWD	18	245	180
MERCEDES-BENZ S-CLASS (W220) S 350 4-matic (220.087, 220.187)	Saloon	Petrol	06/2003	08/2005	AWD	18	245	180
MERCEDES-BENZ S-CLASS (W220) S 400 CDI (220.028, 220.128)	Saloon	Diesel	06/2000	08/2005	RWD	32	250	184
MERCEDES-BENZ S-CLASS (W220) S 400 CDI (220.028, 220.128)	Saloon	Diesel	06/2003	08/2005	RWD	32	260	191
MERCEDES-BENZ S-CLASS (W220) S 430 (220.070, 220.170)	Saloon	Petrol	10/1998	08/2005	RWD	24	279	205
MERCEDES-BENZ S-CLASS (W220) S 430 4-matic (220.083, 220.183)	Saloon	Petrol	09/2002	08/2005	AWD	24	279	205
MERCEDES-BENZ S-CLASS (W220) S 500 (220.075, 220.175, 220.875)	Saloon	Petrol	10/1998	08/2005	RWD	24	306	225
MERCEDES-BENZ S-CLASS (W220) S 500 4-matic (220.084, 220.184)	Saloon	Petrol	09/2002	08/2005	AWD	24	306	225
MERCEDES-BENZ S-CLASS (W220) S 55 AMG (220.073, 220.173)	Saloon	Petrol	04/1999	08/2005	RWD	24	360	265
MERCEDES-BENZ S-CLASS (W220) S 55 AMG Kompressor (220.074, 220.174)	Saloon	Petrol	06/2002	08/2005	RWD	24	500	368
MERCEDES-BENZ S-CLASS (W220) S 600 (220.176)	Saloon	Petrol	09/2002	08/2005	RWD	36	500	368
MERCEDES-BENZ S-CLASS (W220) S 600 (220.878, 220.178)	Saloon	Petrol	01/2000	08/2005	RWD	36	367	270
MERCEDES-BENZ S-CLASS (W220) S 65 AMG (220.179)	Saloon	Petrol	03/2004	08/2005	RWD	36	612	450
MERCEDES-BENZ S-CLASS Coupe (C215) CL 500 (215.375)	Coupe	Petrol	03/1999	03/2006	RWD	24	306	225
MERCEDES-BENZ S-CLASS Coupe (C215) CL 55 AMG (215.373)	Coupe	Petrol	10/1999	03/2006	RWD	24	360	265
MERCEDES-BENZ S-CLASS Coupe (C215) CL 55 AMG Kompressor (215.374)	Coupe	Petrol	06/2002	03/2006	RWD	24	500	368
MERCEDES-BENZ S-CLASS Coupe (C215) CL 600 (215.376)	Coupe	Petrol	09/2002	03/2006	RWD	36	500	368
MERCEDES-BENZ S-CLASS Coupe (C215) CL 600 (215.378)	Coupe	Petrol	03/1999	03/2006	RWD	36	367	270
MERCEDES-BENZ S-CLASS Coupe (C215) CL 65 AMG (215.379)	Coupe	Petrol	09/2003	03/2006	RWD	36	612	450
MERCEDES-BENZ SL (R230) 280 (230.454)	Convertible	Petrol	03/2008	01/2012	RWD	24	231	170
MERCEDES-BENZ SL (R230) 300 (230.454)	Convertible	Petrol	04/2009	01/2012	RWD	24	231	170
MERCEDES-BENZ SL (R230) 350 (230.456)	Convertible	Petrol	03/2006	01/2012	RWD	24	272	200
MERCEDES-BENZ SL (R230) 350 (230.458)	Convertible	Petrol	04/2008	01/2012	RWD	24	316	232
MERCEDES-BENZ SL (R230) 350 (230.467)	Convertible	Petrol	03/2003	01/2012	RWD	18	245	180
MERCEDES-BENZ SL (R230) 500 (230.471)	Convertible	Petrol	03/2006	01/2012	RWD	32	388	285
MERCEDES-BENZ SL (R230) 500 (230.475)	Convertible	Petrol	10/2001	01/2012	RWD	24	306	225
MERCEDES-BENZ SL (R230) 55 AMG (230.472)	Convertible	Petrol	03/2006	01/2012	RWD	24	517	380
MERCEDES-BENZ SL (R230) 55 AMG (230.474)	Convertible	Petrol	10/2001	06/2002	RWD	24	476	350
MERCEDES-BENZ SL (R230) 55 AMG Kompressor (230.474)	Convertible	Petrol	06/2002	01/2012	RWD	24	500	368
MERCEDES-BENZ SL (R230) 600 (230.476)	Convertible	Petrol	04/2003	01/2012	RWD	36	500	368
MERCEDES-BENZ SL (R230) 600 (230.477)	Convertible	Petrol	03/2006	01/2012	RWD	36	517	380
MERCEDES-BENZ SL (R230) 63 AMG (230.470)	Convertible	Petrol	03/2008	01/2012	RWD	32	525	386
MERCEDES-BENZ SL (R230) 65 AMG (230.479)	Convertible	Petrol	03/2004	01/2012	RWD	36	612	450
MERCEDES-BENZ SL (R230) 65 AMG Black Series (230.479)	Convertible	Petrol	07/2008	01/2012	RWD	36	670	493

As one of the global leaders in passenger car and commercial vehicle spare parts for more than 160 years, Febi Bilstein is constantly setting new standards in the independent aftermarket: More than 20,000 OE quality spare parts, the highest standards of service and cutting edge logistics.

Returns

We provide a simple no-nonsense returns policy:

1. Always contact us first. We cannot process a return if you do not email us.
2. We can only accept returns if they are either genuinely faulty or in pristine condition (have not been fitted and in original unmarked packaging).
3. Returns received by us 30 days or more after the date of despatch will not be accepted unless specifically agreed beforehand.
4. We will process your return within 2 working days and will act quickly to action whatever we have agreed over email (refund, replacement or exchange).