Shipping Terms:

For all orders, including expedited orders, please allow 1 to 2 business days for order processing prior to shipping. Some special-order items may take longer time to process. Go-3D Print can expedite most orders which do not contain Freight or special-order items. We offer this as a convenience, passing along our dealer-exclusive expedited shipping rates directly to our customers. 

International Buyers:

International customers outside of United States (including Canada and Mexico) are responsible for all import duties, taxes, destination fees or unknown shipper security fees. Import Duties, taxes, custom office fees, and charges are not included in the item price or shipping cost. 

Return Policy:

All returns must be postmarked no later than 30 days from the original invoice date (shipping date). All non-defective / non-damaged returns are subject to a 15% restocking fee (NOTE: This fee covers our initial shipping cost of the item to you, as well as credit card payment and credit card refund fees). If you prefer an in store credit, then this fee is waived. All UPC codes must be intact for an item to be returnable. Products missing UPC codes are NOT returnable.

Notes: All 3D Printers and Custom Equipment / System sales are final. If your item is defective or damaged during the shipping, please contact the us or manufacturer for warranty.

Inspection Criteria for a qualifying return:

• Product must be unused, due to the nature of the product we sell.
• Products must be complete with all original components and in the original manufacturer’s packaging.
• Products must have any standard certification labels (UPC code, etc.) intact.
• Products must be free from customer damage of any type, including, but not limited to dents, scratches, cracks, or signs of abuse.