Billing

A receipt is issued for each purchase, which always travels together with the goods unless the customer requests it to be sent via Email or Whatsapp.
In case of request for a tax invoice, the customer must request the same in the order notes or in a message immediately after the purchase. The invoice will be issued on a flat-rate basis, therefore without the application of VAT: pursuant to article 1, paragraphs from 54 to 89, ln 190 of 2014 as amended by ln 208 of 2015 and by ln 145 of 2018”.

Gift box

At the customer's request, for each product purchased, we can send the kit free of charge to create a fantastic gift box, or again on request, we can send the product already packaged as a gift, externally attaching the tax receipt.

Shipments

All our national and international shipments are traceable and are carried out with SDA, UPS and Poste Italiane couriers. Wanting to offer the best possible service, we have developed agreements in collaboration with the best couriers in order to always guarantee a quality service from order to delivery. Insurance service is included on all orders!

Returns

CUSTOMERS RESIDENT IN THE EUROPEAN UNION
The customer has the right to return the product within 30 days from the date of delivery of the same. The product must be returned intact, in its original packaging, accompanied by the tax receipt.

CUSTOMERS NOT RESIDENT IN THE EUROPEAN UNION
We inform customers residing in countries outside the European Union that the return of the product is not accepted for any reason. The order can only be canceled before it has been processed.

Contacts

For any information, do not hesitate to contact us via Ebay messaging or via the contact information at the bottom of the page.
We respond 7 days a week