We aim to process your order within 1-2 business days (Monday – Friday). Orders placed after 1 PM PST may take an extra business day to deliver.

Handling Time

• USA warehouseitem will be shipped out of our warehouse within 24 hours of your order being placed
• Non-US warehouseitem will be shipped out within 3-8 business days - estimated delivery date is posted on the product description page for non-US warehouse.
• Handmade, custom order - please allow for extra time

Delivery Time

• US warehouse item - will take 2-7 business days
• Non-US warehouse item - will take up to 30 business days.

• If you bought multiple items, they may ship separately. In order to expedite the processing of your order, we might ship your item separately based on availability, or they’re coming from multiple locations. Each shipment comes with valid tracking information. We will notify you via email. 

• 30 Days after you received the item
• Free Return Label provided if the return is a result of our error.

We're committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of delivery -in original condition.

You will be responsible for paying for your own shipping costs for returning your item. However, we will pay the return shipping costs if the return is a result of our error - you received an incorrect or defective item, etc. Please contact us. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost or damage return packages by the carrier.

• Products must be in its original condition, unworn and unwashed. If your return does not match the condition as stated in your original claim, your return may be subject to a restocking fee of up to 40%.
• If your order is returned to us due to incorrect/insufficient address, we reserve the right to withhold shipping charges from your refund.

To return your product(s), please contact us.

Please note all returns must be in original condition as received, products with missing tags will be considered worn and will not be considered for a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as masks, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.