We only accept PayPal payment, should be received within 3 days from the date of purchase.
Please keep the consistency of Paypal address and ebay address.
Payment should be made within 4 days once you won a item ,or ebay will launch Unpaid Reminder agaist you and there will be bad record on your ebay account .
Buyers are responsible for import duties, custom fees and taxes.Please check with your country's custom office to determine the additional costs before you finally make the purchase

All items will be confirmed to match your original car within 48 hours after receipt of your payment 
We ship this item to the United States through the SpeedPAK Standard service. It usually takes 8-12 business days
We deliver the item to the USA via DHL courier service, which usually takes 5-8 business days!
Shipped from US warehouse 3-5 business days

We offer 60 days return policy. Please contact us within 60 days t from the date you receive your order if you have any issues with the product or want return .Refund will be send after we got your resend package.
All returned items should be in the original packaging , return tracking information should be provided ..
Buyer is responsible for return shipping cost due to the problem not caused by item quality itself .

Q1: Is this radio suitable for my original car model?
A: Our online models are shipped after the technicians offline and the various versions and models of the original car are loaded and confirmed, and there is no false publicity.
 
Q2: How long does it take to receive the machine after placing an order?
A: If you place an order normally, generally our logistics service is Speedpak stand service, the logistics time is 8-12 working days, if there is bad weather or natural disasters, there may be a delay in delivery! If you want to receive quickly, we have DHL fast shipping service, DHL logistics can arrive in the United States in 5-8 business days! If the delivery is from the US warehouse, generally we ship for UPS service!
 
Q3: When placing an order, do I need to indicate the year, brand and model in the remarks, and send a picture of the original car radio?
A: Yes. Please include the year, make and model in the notes section at checkout, as well as a picture of the original car radio, so that the technician can quickly confirm that it matches and ensure that you receive your package quickly!
 
Q4：Lexus ES.IS . GS series original car is a high-end situation, need to add additional optical fiber accessories!
A: Lexus ES.IS.GS three series of original cars have high-configuration models, because the original car has optical fiber sound effects, so it is necessary to install additional optical fiber sound effect boxes, 90 US dollars!
 
Q5: Is there an instruction manual after I purchase? Do you have after-sales installation guidance?
A: Our radio does not have installation instructions, but when you encounter any installation problems after receiving we have professional after-sales installation guidance services, so when you receive will not install, do not worry, contact us in time, we will help you complete the installation!

Q6: Warning prompt
When you do not confirm whether the function of the plug corresponds to the function you found, please do not connect casually to prevent short circuit from burning the motherboard, and when you connect the machine without sound and temperature control, do not open the factory settings and initialize it casually, because the sound and temperature control functions are wiring harness connection errors or no connection will lead to aging!

Our office hours are MONDAY - FRIDAY 9:00PM - 6:00PM PST, but we will response you once we get your message .There will be some delay on response if you send message or E-Mail on weekend.