Shipping Information:
We aim to ship all your orders within 3-30 days, but some of our manufactures have changed to pre-order only, meaning that the item is only available on pre-order which means it must be manufactured which can delay the delivery time. We do hold a lot of stock in our warehouse, but it could be you order something which needs to be pre-ordered. Please contact us prior to making a purchase so that we can inform you of the delivery date before you decide to make your order to avoid any unforeseen delays.
We ship with DHL, Fedex, UPS, TNT and in some cases also Postal Parcel Service depending on the best network to deliver to you. We insure each shipment from breakage or loss and always provide a Tracking Number which we upload to Ebay.
We offer a 14 day return shipping policy so, if you are not satisfied with your purchase, it is the buyer's responsibility and cost to send it back in the original condition it was received with all the original packaging boxes and it must be shipped with full insurance incase of breakage in transit on the way back to origin.
In the unlikely case that the item arrived damaged to you, please do not throw any of the boxes or packaging away, as we will need photos of the item and packaging materials for the insurance and shipping company. We will of course offer you a refund or replacement if available. Please do communicate with us if this happens within 24 hours of receiving the item as it needs to be recorded as soon as it arrives.
Thank you in advance for your confidence.
IMPORT DUTIES
Import duty and additional taxes (if any) which may be charged by your country's customs office are the buyer's responsibility. Please consult with your local customs office to check if import duty fees are applicable to your purchase as this is something we have no control over and we do not collect any funds for these fees.
Thank you for your interest and confidence in our store.
