Return Policy

Thank you for shopping with us. We take pride in the quality of our products and want to ensure your satisfaction. Please read our return policy carefully.

Eligibility for Returns:

1. Damaged Items: If the necklace you received is damaged upon arrival, you are eligible for a return.
2. Incorrect Item: In the rare event that you receive a necklace different from the one you ordered, you are eligible for a return.

Return Process:

Eligibility for Returns: Items can be returned within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. Upon approval, we will provide you with detailed instructions on how to proceed.

Buyer's Responsibility: Please note that return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within a certain number of days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service.