This book, "I'll Be Back: How to Get Customers to Come Back Again & Again" by Shep Hyken, is an excellent guide for anyone looking to improve their customer service skills. With insightful advice on building customer loyalty and creating memorable experiences, this book is a must-read for anyone in the business world.

The trade paperback format, featuring a dust jacket, is perfect for taking this book on the go. The item measures 8.5 inches in length and 5.5 inches in width, making it a convenient size for carrying with you. Published in 2021 by Sound Wisdom, this book is written in English and covers topics in self-help and business economics. Buy it today and start improving your customer service skills!