Please see photos regarding condition or marks or damages.
Please also note Since we do post this item out we take no responsibility for any additional dents or damages on the external box
All our Lego are new and sealed and are bubble wrapped carefully to arrive safe as possible.
Disclaimer:
Kindly be advised that our esteemed company operates independently, free from any manufacturer affiliations, allowing us to curate a unique selection of items tailored to your needs. We pride ourselves on offering a diverse range of products, encompassing both pristine, unopened components and meticulously sourced, high-quality used parts procured from liquidated enterprises and reputable auction platforms.
In the spirit of transparency, it is important to note that our offerings do not come bundled with manufacturer warranties. However, to underscore our commitment to your satisfaction, each item you purchase through our eBay site is accompanied by an exclusive 30-day warranty, a testament to our confidence in the durability and reliability of our curated inventory. Shop with assurance, knowing that our company stands firmly behind the products we provide.
In our dedication to providing you with a diverse and extensive product range, we occasionally offer multiple units of the same type. While our standard practice involves photographing the present item in stock, we acknowledge the possibility that a different product, albeit of the same type and in varying conditions, may be dispatched, considering our robust inventory.
Rest assured, our commitment to maintaining the highest standards of quality and accuracy remains unwavering. We encourage you, our esteemed buyers, to reach out to us with any specific inquiries or concerns regarding the item you anticipate receiving. Your satisfaction is paramount to us, and we pledge to address any issues promptly and with the utmost diligence. Shop confidently, knowing that your experience is at the forefront of our priorities.
Returns & Faults Policy:
Your satisfaction is our priority, and we are committed to addressing any concerns promptly. In the event that you receive a faulty item, please follow our simple and efficient process:
Timely Reporting:
Report any issues with your item to us via eBay messages within 7 Business Days of receipt. Ensure to include a comprehensive video or photos clearly illustrating the fault.
Technical Assistance:
Anticipate contact from our dedicated tech team, who may reach out to you via email or mobile to provide further assistance and guidance.
Video Submission and Return Request:
For faulty items, kindly provide a detailed video showcasing the identified fault. Simultaneously, initiate a return request and arrange to securely package the item, ensuring its safe return to us within 7 days.
Inspection Outcome for Returned Faulty Items:
If you have returned an item and we find that it is not faulty upon inspection, we understand that this may be disappointing. In such cases, we offer a 50% refund as a gesture of goodwill. We want to ensure fairness and transparency in our process while striving to provide the best service and resolution for our customers.
If you have any further questions or need assistance with anything else, please feel free to ask!
Feedback:
We appreciate your understanding and willingness to reach out to us before leaving any negative feedback. As a company based in Sydney, Australia, we take great pride in delivering excellent customer service and technical support.
If you have any concerns or issues with your purchase, please don't hesitate to contact us. Our friendly and knowledgeable team is here to assist you and address any questions or problems you may have. Your satisfaction is our top priority, and we are committed to resolving any issues in a timely and satisfactory manner.
Please feel free to reach out to us, and we'll be more than happy to assist you further. Thank you for giving us the opportunity to make things right!
Change of mind:
We recognize that choices can change, and we appreciate your careful consideration of your item. However, please note that we don't accept returns for change of mind.
Before making a purchase, thoroughly review product details, specifications, and relevant information. Questions or concerns? Reach out—our team is ready to assist, providing the information you need for an informed decision.
Your satisfaction is vital to us, and we're here to ensure a positive experience. Have queries or need assistance? Contact us; we're more than happy to help you!