We are here to help with any questions or concerns you have regarding our products or your order:

• Please send us a message if you have any questions about any of our items.  We answer Ebay messages every day.
• Please message us if you have any problems or concerns about an order that you have placed or a product that you have received.  If we make a mistake, we want to know about it and get the problem fixed for you right away.

Items will ship within 1 business day after the order is received (except for weekends/holidays).

Please message us with any questions regarding shipping...we are here to help.

DISCOUNT FOR MULTIPLE-ITEM ORDERS:

We love getting multi-item orders!  Please let us know if you place or plan to place a multi-item order.  We offer discounts on shipping for these orders and it's a great way to save money!

We offer a 30-Day Return Policy on all of our items:

• Items must be returned in their original condition and in their original box/packaging
• New shoes that are returned will not be accepted if they have been used/worn
• Returns on new shoes will not be accepted if they are not in their original box, or if the original box is significantly damaged (including return shipping labels placed on the shoe box itself)
• Unless a return is due to a mistake that we make, customers will be responsible for return shipping
• Ebay returns information page HERE

EXCHANGES:

Please send us a message if you would like to Exchange an item...the process is slightly different than a return for refund and we'll be happy to help.