Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order. In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching the goods or in the event of redirection further charges may apply. In the event of charges applying, they will be the same as those charged for the initial despatch. 

Damaged on delivery Message us first. 

For heavy, courier-delivered items with visible damage that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier) 

If you wish to return an unwanted item, you must notify us within 14 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days. Providing we have received the item back. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and ‘as new’.