How to use:
DELIVERY INFORMATION
We offer FREE Royal Mail standard class delivery on ALL UK orders.
Orders placed by 13.00 pm Monday to Friday will normally be dispatched on the same day. Orders placed after this time will normally be dispatched on the next working day.
All items ordered and paid after 13.00 pm ........FRIDAY - SUNDAY .........
will be dispatched on the following MONDAY by 13.00 pm
Excluding English Bank Holiday , Christmas and Easter period
Orders will typically be delivered within 3-4 working days. However, we cannot account for the speed of the Royal Mail service, so please wait 10 working days before contacting us if your order has not arrived.
Beyond our free standard class service, we also offer the below options:
Royal Mail First Class Delivery at a cost of £0.40 per order
Orders will typically be delivered within 1-2 working days.
Please allow up to 5 working days to receive your order before contacting us.
Royal Mail Special Delivery at a cost of £6.99 per order ,This orders are tracked , insured and have a guaranteed delivery day. Your order will be delivered the following working day by 13.00 pm via Royal Mail. Orders must be received by 13.00 pm Monday - Thursday to guarantee next day delivery.
If you request next day delivery Friday after 13.00 pm - Saturday & Sunday, or on English Bank Holiday , Easter or Christmas Day , it will be dispatched by next day delivery on the next working day.
You must be available at the delivery address to sign for your parcel. If nobody is available to sign for your order, a card will be left telling you how you can collect your parcel.
Returns – Faulty Items:
If the items you receive are damaged or are not what you ordered, please contact us within 14 days by sending photo of the issue for verification to authorised the return them to us.
Once you have returned the products in their original unused , unopened well packed ( please retain the proof of return postage ) we will refund the cost of your order including our delivery charge and your return postage costs.
Returns Policy – Other Reason
If you wish to return an item you have ordered for any other reason, you must contact us within 14 days .
Providing you return the product to us unopened and in saleable condition ( please retain the prof of return postage ) , we will refund the cost of the item. Please note we will not refund the cost of your return postage.
Any returned items must be received within 28 days of purchase to qualify for a refund or replacement.
This returns policy does not affect your statutory rights. Further information can be found at www.consumerdirect.gov.uk.