Item no.
Physical Condition:
*New Sealed: Device is brand new, sealed, never opened or used
Business Policies:
you get exactly what you see in the pictures.
815 Buyback reputation:
We have a great reputation on eBay, buy with confidence, we have been selling on ebay for 7 years with 1000+ positive feedbacks.
Shipping:
ships in the next business day with tracking numbers. (no shipping on weekends and holidays)
FREE Standard Shipping:
Usually takes 2-4 business days for the delivery.
Shipping is within the continental 48 U.S States only
No international shipping
When the tracking number is available, your order will be updated and you will receive an automatic email.
Shipping carriers used: USPS, UPS, and Fedex. Most items are shipped with USPS, if the item is heavy (15lbs+) Fedex or UPS will be used.
If you prefer a specific shipping carrier, please specify in your order notes.
Shipping Address:
If your shipping address is different from your Ebay address, please add the shipping address to your authorized addresses in your Ebay account. We can only ship to an authorized Ebay address. We do not accept email to change shipping addresses.
If you need to change the address, the order must be canceled and then re-ordered.
If you are unhappy with your order for any reason, please give us a call and we will take care of any issue you have.
Signature Confirmation:
Any item with a value over $300 will have signature confirmation required on delivery.
Order cancellation:
We have the right to cancel orders or require further information on orders for items that are high value and are purchased by new ebay buyers with low amount of feedback. If those terms apply to you please message us before placing the order.
Freight forwarder companies users:
If you are using a freight forwarder please add that to the notes on your order, or message me directly about it after placing the order.
Returns:
All returns must be returned in the same shape as it was received, with all the original package content. If you would like to return an item, please message us and we will handle it for you.
Restocking fee:
Restocking fee will be applied on all returns
Fee will be based on the item value and the condition it is being sent back in. Restocking fees can go all the way up to 50%, but typically we stay in 20-30% range.
Exceptions apply to restocking fee based on the situations.
For most new items, especially laptops, please know that these products come with warranty from the manufacturer, in the very rare case of an issue with the product down the line, know that the manufacturer (Dell, lenovo,
Apple, etc) can take care of your issue very fast and free of charger for the most part.
Partial refunds:
I don't do partial refunds.
Cases:
If for any reason you are not happy with the purchase, please contact us before opening a case. We are able to assist you better if a case is not opened.
We do record all serial numbers and use hidden marks to identify our products in order to prevent fraud.
It is the buyer’s responsibility to verify compatibility of items purchased; If in doubt please contact us ahead of making your purchase and we will gladly advise you.
FEEDBACK
Our goal is to provide a 5 Star experience to every buyer. If you have any questions regarding your purchase or any of our policies please feel free to contact us.
If you are not fully satisfied with your purchase please make sure to contact us with your questions or concerns, and we will gladly address them. Your positive feedback is our inspiration to provide the best product and service to our customers.