Parts In Motion
Same day dispatch if ordered before 2:30pm Monday to Friday
Please use the make model tool above to check the part fits your vehicle. If you are still unsure please contact us to ask about fitment.

Febi Brake Pads Set Front 16473 [PM556910]
Brake Pads Set fits RENAULT ESPACE Mk3 Front 3.0 2.2D 01 to 02 6025371279 Febi


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For any queries please contact using the contact seller link provided.
Description

Brake Pads Set fits RENAULT ESPACE Mk3 Front 3.0 2.2D 01 to 02 6025371279 Febi

BrandFebi
Placement on VehicleFront Axle
Length145 mm
Width62.5 mm
Wear Warning Contactexcl. wear warning contact
Inspection TagECE R90 Approved
Weight1.950 kg
Thickness/Strength 118 mm
Replaces116191
TypeBrake Pad Set, disc brake

Information

General Information

These products are designed to be used as originally intended and not modified for purpose. Please ensure the products are installed by a competent individual. N.B. products are usually supplied without fitting instructions.


Cross references

4U Autoparts22311OP
4X4 ESTANFIEST-50-00-0701
A.B.S.37287, 37342, P56061, P68055
A.Z. MeisterteileAZMT-44-022-1456
ABAKUS231-01-022
ABEC1X025ABE
ABEXAVR124
ABTEXPLU3862
AISINBPNI-1006
AKEBONOAN-4281K, AN-4281KE, AN-4343WK, AN-4343WKE, AN-4345WK, AN-4345WKE, AN-8119K, AN-8119KE
AKRON-MALÒ1050136, 1050841, 28480136
AP XENERGYX40837, X40838, X41198
AP-SA5AP869, 5AP908
APECPAD1240, PAD1272, PD3058
ASAM AUTOMOTIVE71396, 71747
ASHIKA50-01-109
ASHUKI by PalidiumN009-58, P1-1018, SETVIVARO
ASIMCOKD7522
ATE13.0460-2870.2
AUTO-SPEED PARTS290BK09391
AUTOMEGA120049010, 120049110
AUTOMOTOR FrancePBP8037
BARUMBA2254
BENDIX510403
BendixDB1962 EURO+, DB1962 HD
BENDIX BrakingBPD1042, BPD2210
BLUE PRINTADZ94224
BORG & BECKBBP1812
BOSCH0 986 424 531, 0 986 424 636, 0 986 494 730, 0 986 TB2 402
Brake ENGINEERINGPA1244, PA1490
BRAXISAA0035
BRECK23099 00 703 00
BREMBODP 68 016, P 56 061, P 68 055, P56061N
BREMSIBP2866, BP3011, BP3012, BP3012TR
BREMTECBT1587EL
BSF10650
BSGBSG 65-200-013, BSG 75-200-015
CARPNT809, PNT968, PNT968K
CASALSBKM1515
CHAMPION573058CH, 573099CH
CIDAKBPP3512
CIFAM822-338-0, 822-338-2
COGEFA France7.01.054.771
COMLINEADB01127, ADB01766, ADB01780, CBP01127, CBP01766, CBP01780
DACO Germany323023, 323626
DANAHERADP0066, ADP0066-01
DANBLOCKDB 510403
DBA AustraliaDB1962SS
DEEVOBP51500
DELPHILP1695, LP1767
DENCKERMANNB110586
DIAMAXN09053
DJ PARTSBP1519
DONPCP1635
DOYENRBP049
Dr!ve+DP1010.10.0041, DP1010.10.1055
DURONDBP351515
DYNAMATRIXDBP1515, DBP4176
E.T.F.12-1011, 12-1012
EBC BrakesDP1461, DP21461
EGT321082iEGT, 321124iEGT, 321913EGT, 321913iEGT, 321953EGT
EQUAL QUALITYPF1167, PF1254
EUROBRAKE5502223626
EUROREPAR1617258080
FASTFT29542
FBKFD1819
FENOXBP43166
FERODOFDB1515, FSL1515, FVR1515
FERRONTOP04020014
FI.BAFBP4099
FITFP1500
FOMAR FrictionFO 692681
FREMAXFBP-1272
fri.tech.347.0, 347.2
FRIGAIRPD21.506
FTE9001079, 9001454, 9010349, 9010350, 9010739, 9010740, BL1780A1, BL1780C1, BL2444A1, BL2444B1
GALFERB1.G102-0633.2
GAMA-SAGA10787, GA11931
GHGH-413626
GIRLING6114661, 6114781, 6115741
GRC - Ultra BrakesGMD1500
GUTTMANNBP9516
HART220 154, 248 923
HELLA8DB 355 011-091, 8DB 355 020-731
HELLA PAGID8DB 355 011-091, 8DB 355 020-731
HERTH+BUSS JAKOPARTSJ3601080
IAP QUALITY PARTS704-13163
ICER141315-701, 181449-701, LM1315-701
J&S AutomotiveVBP2482
JAPANPARTSPA-109AF
JAPKO50109
JP GROUP1263601910
JPN10H9107-JPN
JURATEKJCP1515
JURID573058J, 573099J
KAISHINFK10091
KALE23099 184 14
KAMOKAJQ1013030, JQ1018362
KAVO PARTSBP-6579, BP-6601, KBP-6566
KAWE0002 00, 0834 00, 0834 10, 0834 20, 810062
KEY PARTSKBP1812
KLAXCAR FRANCE24274z, 24870z
KRAFT AUTOMOTIVE6005300
KRAFTVOLL GERMANY07010019
LPR05P869, 05P869K, 05P908
LPR-SA05P869, 05P908
LYNXautoBD-5751, BD-6303
MAGNETI MARELLI323700008000, 363700201424, 363700205127, 363700456061, 363700468055, 363802160596, 363802160627, 363916060371, 363916061225
MANDOMBF015021
MAPCO6576
MASTER-SPORT GERMANY13-0460-2870-2N-SET-MS, 13046028702N-SET-MSP, 13046028702T-SET-MS, 13046028702T-SET-MSP, K6028702
MAXGEAR19-0610
MDRMFP-2109
MEC-DIESEL570777
METELLI22-0338-0, 22-0338-2
METZGER1170110, 1170537
MEYLE025 230 9918, 025 230 9918/PD
MGA665, 666
MILESE100483, E400483, E500483
MINTEXMDB2159, MDB2564
MJ Allen AutomotiveNP2148
MK KashiyamaD1277H
MOTAQUIPLVXL1122
Motrio8660004722, 8660006313
MTRMT552
NAPANBP1314, NBP1476, PBP7445
NECTOFD6944A, FD6944V, FD7386A
NEW BLOXNB23099V01, NB24971N00
NiBKPN0198, PN0363
NIPPARTSJ3601080
NISSHINBONP2098
NK223626
NPSN360N09
Omnicraft2134876, 2135014
OPEN PARTSBPA0834.10, BPA0834.20
OPTIMAL12014, 12112, BP-12014, BP-12112
OSSCA28007
PAGIDT1424, T1950
PATRONPBP1515
PEMEBLABNXBPD1042, BNXBPD2210, JAPPA-0701AF, JAPPA-109AF
Premium PartsBP1519
PROCODIS FRANCEPF1308
ProfiPower1B2011
PROFIT5000-1515, 5000-1515 C, 5005-1515
PROTECHNICPRP0263, PRP0692, PRP0692-3M
QH Benelux7442
QUAROQP4821, QP4821C
QUINTON HAZELLBP1305, BP1440, MBP1305, MBP1440
R BRAKERB1315-701, RB1449-701
RAICAMRA.0800.0, RA.0800.2
RAP BRAKESR-P0367, R-P0378, R-P0464
RECOFICIAL141315-701, 181449-701
RED-LINE27NI044
REMSA0834.00, 0834.10, 0834.20
REMYRAP1117
RIDEX402B0110
ROADHOUSE2834.00, 2834.10, 2834.20
ROTINGERRT 2PD16950, RT 2PD17670
SAMKO5SP869, 5SP869K, 5SP908
SAMKO-SA5SP869, 5SP908
SASIC6214007
SBBP40198, BP43363
sbs1501223626
SCT - MANNOLSP 451 PR, SP 495 PR
SIGMAUTOSPA866, SPB011, SPB012, SPB012TR
SKFVKBP 80034
SRLINES70-0091
StarkSKBK-1090206, SKBP-0010110
STARLINEBD S250P
STELLOX013 000-SX, 845 000B-SX, 845 010-SX, 845 020-SX, 845 020L-SX
SWAG60 91 6473
TECDRIVETPF0049, TPF0072
Technika01203, 01511
TEXTAR2309902, 2497101
TOMEX brakesTX 13-08
TOPRAN207 089
TRADEX FRANCETBP361, TBP3641
TREVI AUTOMOTIVEPF1401, PF1633
TRIALLIPF 0914
TRISCAN8110 10529, 8110 10535
TRUSTING347.0, 347.2
TRWGDB1466, GDB1478, GDB1574
VAICOV40-8021, V40-8021-1
VALEO301545, 598545, 598669, 670545, 670669, 872099, 873099
VAN HECK101720219
VILLAR626.0869, 626.0869K, 626.0908, 638.2226
WAGNERWBP23099A, WBP23099B
WEEN151-1883, 151-1891, 151-1959
WOKINGP1023.00, P9343.00, P9343.10, P9343.20
ZEKKERTBS-1007
zentpartsZ07430
ZIMMERMANN23099.180.1, 23099.180.2

Compatible with the following OEM references

GENERAL MOTORS009199257, 09199257, 093173641, 093192063, 9199257, 93173641, 93192063
NISSAN4106000QAE, 7701054771
OPEL095599219, 1605198, 1605215, 4414021, 4414519, 95599219
RENAULT6025371279, 6025371662, 7701050914, 7701054771, 8671005954, 8671016180
VAUXHALL009199257, 01605215, 09199257, 093173641, 093192063, 095599219, 1605215, 9199257, 93173641, 93192063, 95599219

Other references

23099
D1500-8699

Passenger/LCV Vehicles

VehicleBodyFuelFromToDriveValvesBHPKW
NISSAN PRIMASTAR Platform/Chassis (X83) 1.9 dCi 100Platform/ChassisDiesel07/200208/2006FWD810174
NISSAN PRIMASTAR Platform/Chassis (X83) 2.5 dCi 140Platform/ChassisDiesel07/200208/2006FWD1613599
NISSAN PRIMASTAR Platform/Chassis (X83) 2.5 dCi 150Platform/ChassisDiesel04/2006onFWD16146107
NISSAN PRIMASTAR Van (X83) 1.9 dCi 100VanDiesel09/2002onFWD810074
NISSAN PRIMASTAR Van (X83) 1.9 dCi 80VanDiesel09/2002onFWD88260
NISSAN PRIMASTAR Van (X83) 2.0BusPetrol03/200108/2006FWD1612088
NISSAN PRIMASTAR Van (X83) 2.0VanPetrol02/2003onFWD1612088
NISSAN PRIMASTAR Van (X83) 2.0VanPetrol04/2006onFWD1611786
NISSAN PRIMASTAR Van (X83) 2.0BusPetrol04/2006onFWD1611786
NISSAN PRIMASTAR Van (X83) 2.0 dCi 115VanDiesel09/2006onFWD1611484
NISSAN PRIMASTAR Van (X83) 2.0 dCi 90VanDiesel09/2006onFWD169066
NISSAN PRIMASTAR Van (X83) 2.5 dCi 115VanDiesel09/2008onFWD1611484
NISSAN PRIMASTAR Van (X83) 2.5 dCi 140VanDiesel07/2003onFWD1613599
NISSAN PRIMASTAR Van (X83) 2.5 dCi 150VanDiesel09/2006onFWD16145107
NISSAN PRIMASTAR Van (X83) dCi 100BusDiesel03/2001onFWD810174
NISSAN PRIMASTAR Van (X83) dCi 115BusDiesel09/2008onFWD1611484
NISSAN PRIMASTAR Van (X83) dCi 120BusDiesel09/2006onFWD1611484
NISSAN PRIMASTAR Van (X83) dCi 140BusDiesel07/2003onFWD1613599
NISSAN PRIMASTAR Van (X83) dCi 150BusDiesel09/2006onFWD16145107
NISSAN PRIMASTAR Van (X83) dCi 80BusDiesel03/2001onFWD88060
NISSAN PRIMASTAR Van (X83) dCi 90BusDiesel09/2006onFWD169066
OPEL VIVARO A Bus (X83) 1.9 DI (F7, J7, A07)BusDiesel08/200107/2006FWD88060
OPEL VIVARO A Bus (X83) 1.9 DTI (F7, J7, A07)BusDiesel08/200107/2014FWD810174
OPEL VIVARO A Bus (X83) 2.0 16V (F7, J7, A07)BusPetrol08/200107/2006FWD1612088
OPEL VIVARO A Bus (X83) 2.0 CDTI (F7, J7, A07)BusDiesel08/200607/2014FWD169066
OPEL VIVARO A Bus (X83) 2.0 CDTI (F7, J7, A07)BusDiesel08/200607/2014FWD1611484
OPEL VIVARO A Bus (X83) 2.0 ECOTEC (F7, A07, J7)BusPetrol08/200607/2014FWD1611786
OPEL VIVARO A Bus (X83) 2.5 CDTI (F7, J7, A07)BusDiesel08/200607/2014FWD16146107
OPEL VIVARO A Bus (X83) 2.5 CDTI (F7, J7, A07)BusDiesel08/200603/2010FWD1611484
OPEL VIVARO A Bus (X83) 2.5 DTI (F7, J7, A07)BusDiesel04/200303/2010FWD1613599
OPEL VIVARO A Platform/Chassis (X83) 1.9 DiPlatform/ChassisDiesel08/200107/2014FWD88260
OPEL VIVARO A Platform/Chassis (X83) 1.9 DTIPlatform/ChassisDiesel02/200112/2010FWD810174
OPEL VIVARO A Platform/Chassis (X83) 2.0 16VPlatform/ChassisPetrol01/200207/2006FWD1612088
OPEL VIVARO A Platform/Chassis (X83) 2.0 CDTIPlatform/ChassisDiesel01/200607/2014FWD169066
OPEL VIVARO A Platform/Chassis (X83) 2.0 CDTIPlatform/ChassisDiesel08/200607/2014FWD1611484
OPEL VIVARO A Platform/Chassis (X83) 2.0 ECOTECPlatform/ChassisPetrol08/200607/2014FWD1611786
OPEL VIVARO A Platform/Chassis (X83) 2.5 CDTIPlatform/ChassisDiesel08/200603/2010FWD1611484
OPEL VIVARO A Platform/Chassis (X83) 2.5 CDTIPlatform/ChassisDiesel08/200607/2014FWD16146107
OPEL VIVARO A Platform/Chassis (X83) 2.5 DTiPlatform/ChassisDiesel04/200303/2010FWD1613599
OPEL VIVARO A Van (X83) 1.9 DI (F7)VanDiesel08/200107/2006FWD88060
OPEL VIVARO A Van (X83) 1.9 DTI (F7)VanDiesel08/200107/2014FWD810174
OPEL VIVARO A Van (X83) 2.0 16V (F7)VanPetrol08/200107/2006FWD1612088
OPEL VIVARO A Van (X83) 2.0 CDTI (F7)VanDiesel08/200607/2014FWD169066
OPEL VIVARO A Van (X83) 2.0 CDTI (F7)VanDiesel08/200607/2014FWD1611484
OPEL VIVARO A Van (X83) 2.0 ECOTEC (F7)VanPetrol08/200607/2014FWD1611786
OPEL VIVARO A Van (X83) 2.5 CDTI (F7)VanDiesel08/200607/2014FWD16146107
OPEL VIVARO A Van (X83) 2.5 CDTI (F7)VanDiesel08/200603/2010FWD1611484
OPEL VIVARO A Van (X83) 2.5 DTI (F7)VanDiesel04/200303/2010FWD1613599
RENAULT AVANTIME (DE0_) 2.0 16V Turbo (DE0U, DE0V)MPVPetrol11/200105/2003FWD16163120
RENAULT AVANTIME (DE0_) 2.2 dCi (DE01)MPVDiesel05/200205/2003FWD16150110
RENAULT AVANTIME (DE0_) 3.0 V6 (DE04, DE0T)MPVPetrol09/200105/2003FWD24207152
RENAULT ESPACE Mk III (JE0_) 2.2 dCi (JE0K)MPVDiesel01/200110/2002FWD1613095
Construction Year from: 01/2001
RENAULT ESPACE Mk III (JE0_) 2.2 dCi (JE0S)MPVDiesel01/200110/2002FWD1611585
Construction Year from: 01/2001
RENAULT ESPACE Mk III (JE0_) 3.0 V6 24V (JE0G, JE0R)MPVPetrol01/200110/2002FWD24190140
Construction Year from: 01/2001
RENAULT TRAFIC II Bus (JL) 1.9 dCiBusDiesel04/200107/2003FWD88059
RENAULT TRAFIC II Bus (JL) 1.9 dCI 100 (JL0C)BusDiesel03/200110/2006FWD810174
RENAULT TRAFIC II Bus (JL) 1.9 dCI 80 (JL0B)BusDiesel03/200110/2006FWD88260
RENAULT TRAFIC II Bus (JL) 2.0 (JL0A)BusPetrol03/2001onFWD1612088
RENAULT TRAFIC II Bus (JL) 2.0 16VBusPetrol08/2006onFWD1611786
RENAULT TRAFIC II Bus (JL) 2.0 dCi 115BusDiesel08/2006onFWD1611484
Engine Code: M9R 780; Engine Code: M9R 782; Engine Code: M9R 692; Engine Code: M9R 784; Engine Code: M9R 788; Engine Code: M9R 786
RENAULT TRAFIC II Bus (JL) 2.0 dCi 90BusDiesel08/2006onFWD169066
RENAULT TRAFIC II Bus (JL) 2.5 dCi 115BusDiesel02/2008onFWD1611484
RENAULT TRAFIC II Bus (JL) 2.5 dCi 135 (JL0D)BusDiesel05/200310/2006FWD1613599
RENAULT TRAFIC II Bus (JL) 2.5 dCi 145 (JL0J)BusDiesel08/2006onFWD16146107
RENAULT TRAFIC II Platform/Chassis (EL) 1.9 dCi 100 (EL0C)Platform/ChassisDiesel03/200110/2006FWD810174
RENAULT TRAFIC II Platform/Chassis (EL) 1.9 dCi 80 (EL0B)Platform/ChassisDiesel03/200110/2006FWD88260
RENAULT TRAFIC II Platform/Chassis (EL) 2.0 (EL0A)Platform/ChassisPetrol03/200110/2006FWD1612088
RENAULT TRAFIC II Platform/Chassis (EL) 2.0 16VPlatform/ChassisPetrol08/2006onFWD1611786
RENAULT TRAFIC II Platform/Chassis (EL) 2.0 dCi 115 (EL0H)Platform/ChassisDiesel08/2006onFWD1611484
RENAULT TRAFIC II Platform/Chassis (EL) 2.0 dCi 90 (EL0H)Platform/ChassisDiesel08/2006onFWD169066
RENAULT TRAFIC II Platform/Chassis (EL) 2.5 dCiPlatform/ChassisDiesel08/2007onFWD1611484
RENAULT TRAFIC II Platform/Chassis (EL) 2.5 dCi 135 (EL0D)Platform/ChassisDiesel03/200110/2006FWD1613599
RENAULT TRAFIC II Platform/Chassis (EL) 2.5 dCi 145 (EL0J)Platform/ChassisDiesel08/2006onFWD16146107
RENAULT TRAFIC II Van (FL) 1.9 dCiVanDiesel04/200107/2003FWD88059
RENAULT TRAFIC II Van (FL) 1.9 dCiVanDiesel03/2001onFWD810275
RENAULT TRAFIC II Van (FL) 1.9 dCi 100 (FL0C)VanDiesel03/200110/2006FWD810174
RENAULT TRAFIC II Van (FL) 1.9 dCi 80 (FL0B)VanDiesel03/200110/2006FWD88260
RENAULT TRAFIC II Van (FL) 2.0 (FL0A)VanPetrol03/2001onFWD1612088
RENAULT TRAFIC II Van (FL) 2.0 16VVanPetrol08/2006onFWD1611786
RENAULT TRAFIC II Van (FL) 2.0 dCi 115 (FL01, FL0U)VanDiesel08/2006onFWD1611484
RENAULT TRAFIC II Van (FL) 2.0 dCi 90 (FL0H)VanDiesel08/2006onFWD169066
RENAULT TRAFIC II Van (FL) 2.5 dCiVanDiesel08/2007onFWD1611484
RENAULT TRAFIC II Van (FL) 2.5 dCi 135 (FL0D)VanDiesel05/200310/2006FWD1613599
RENAULT TRAFIC II Van (FL) 2.5 dCi 145 (FL0J)VanDiesel08/2006onFWD16146107
VAUXHALL VIVARO A Bus (X83) 1.9 DIBusDiesel08/200112/2006FWD88059
VAUXHALL VIVARO A Bus (X83) 1.9 DTIBusDiesel08/200112/2006FWD810174
VAUXHALL VIVARO A Bus (X83) 2.0 16VBusPetrol08/200112/2006FWD1612088
VAUXHALL VIVARO A Bus (X83) 2.0 CDTIBusDiesel01/200607/2014FWD169066
VAUXHALL VIVARO A Bus (X83) 2.0 CDTIBusDiesel08/200607/2014FWD1611484
Engine Code: M9R 780; Engine Code: M9R 788; Engine Code: M9R 692; Engine Code: M9R 786; Engine Code: M9R 630
VAUXHALL VIVARO A Bus (X83) 2.0 ECOTECBusPetrol08/200612/2010FWD1611786
Construction Year to: 12/2010
VAUXHALL VIVARO A Bus (X83) 2.5 CDTIBusDiesel01/200612/2011FWD16146107
Construction Year to: 12/2011
VAUXHALL VIVARO A Bus (X83) 2.5 DTIBusDiesel07/200307/2014FWD1613599
VAUXHALL VIVARO A Platform/Chassis (X83) 2.0 16VPlatform/ChassisPetrol04/200307/2014FWD1612088
VAUXHALL VIVARO A Platform/Chassis (X83) 2.0 CDTIPlatform/ChassisDiesel08/200607/2014FWD169066
Engine Code: M9R 782; Construction Year from: 08/2006; or; Engine Code: M9R 786; Engine Code: M9R 630
VAUXHALL VIVARO A Platform/Chassis (X83) 2.0 CDTIPlatform/ChassisDiesel08/200607/2014FWD1611484
Engine Code: M9R 780; Engine Code: M9R 788; Engine Code: M9R 692; Engine Code: M9R 786; Engine Code: M9R 630
VAUXHALL VIVARO A Platform/Chassis (X83) 2.0 ECOTECPlatform/ChassisPetrol08/200612/2010FWD1611786
Construction Year to: 12/2010
VAUXHALL VIVARO A Platform/Chassis (X83) 2.5 CDTIPlatform/ChassisDiesel08/200612/2011FWD16146107
Construction Year to: 12/2011
VAUXHALL VIVARO A Platform/Chassis (X83) 2.5 CDTIPlatform/ChassisDiesel04/200307/2006FWD1613599
VAUXHALL VIVARO A Van (X83) 1.9 DIVanDiesel08/200112/2006FWD88059
VAUXHALL VIVARO A Van (X83) 1.9 DTIVanDiesel08/200112/2006FWD810174
VAUXHALL VIVARO A Van (X83) 2.0 16VVanPetrol08/200112/2006FWD1612088
VAUXHALL VIVARO A Van (X83) 2.0 CDTIVanDiesel08/200607/2014FWD1611484
Engine Code: M9R 780; Engine Code: M9R 788; Engine Code: M9R 692; Engine Code: M9R 786; Engine Code: M9R 630
VAUXHALL VIVARO A Van (X83) 2.0 CDTIVanDiesel01/200607/2014FWD169066
VAUXHALL VIVARO A Van (X83) 2.0 ECOTECVanPetrol08/200612/2010FWD1611786
Construction Year to: 12/2010
VAUXHALL VIVARO A Van (X83) 2.5 CDTIVanDiesel08/200612/2011FWD16146107
Construction Year to: 12/2011
VAUXHALL VIVARO A Van (X83) 2.5 DTIVanDiesel07/200312/2011FWD1613599
Construction Year to: 12/2011

As one of the global leaders in passenger car and commercial vehicle spare parts for more than 160 years, Febi Bilstein is constantly setting new standards in the independent aftermarket: More than 20,000 OE quality spare parts, the highest standards of service and cutting edge logistics.



Returns

We provide a simple no-nonsense returns policy:

1. Always contact us first. We cannot process a return if you do not email us.
2. We can only accept returns if they are either genuinely faulty or in pristine condition (have not been fitted and in original unmarked packaging).
3. Returns received by us 30 days or more after the date of despatch will not be accepted unless specifically agreed beforehand.
4. We will process your return within 2 working days and will act quickly to action whatever we have agreed over email (refund, replacement or exchange).