Please correct your address and A physical street address is required for all deliveries. It's important to us that every parcel completes its journey safe and sound. But we appreciate that some remote locations may only have the Post Office Box as an alternative collection point and if this is the case, we may opt to have these parcels returned to us in the case of non-deliverable by the delivering courier company and cancel/refund your order as a result.
Location: This product is ready to ship from our Sydney Or Melbourne -based warehouse.There are two warehouse in local Australia.
Expect dispatch 1 - 2 business days.
Expect delivery times are 2 - 8 wordays Australia wide (from daye of despatch). Please note that delivery's to WA, Perth, Tasmania, NT may take 4 - 10 workdays in transit once dispatched.
Please note, all the delivery dates times are provided by a third-party service provider and are only estimates.
Courier company: AUS POST & Other local couriers (eg: Fastway). Please note the courier company will be chosen automatically for you depends on your location.
Note: Please make sure the contact name, mobile number and address were written clearly. Missing or wrong information may cause delay, additional charge, or lost.
Please note: if the parcel was returned to sender due to customers' mistake, e.g: wrong information left, unclaimed, etc, a $8 redelivery fee may be charged.
WE CARE ABOUT YOU ABSOULETELY.YOUR SATISFACTION IS OUR NO.1 PRIORITY!
We pride ourselves on our great before and after-sales service and wide product range.
EVERY customer is important to us and we will do our best to ensure that your experience with us is nothing less than excellent. Sometimes, though very rarely, we can make a mistake - we are human after all. If you feel we deserve less than 5 stars for any reason, please let us know before you leave your feedback so we can address your concern.
Please send an email via "My eBay messages". You will usually receive a reply within one business day. During eBay sales, it may take longer to receive a reply due to the increased volume of customer enquiries.
For any before-sales enquiry, please make sure the item number is written. For any after-sales enquiry, please make sure your eBay username or sales record number is written.
In order to make a claim, you must provide the Help Centre with:
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- photographic evidence of the defect or damage, where applicable;
Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
- where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- where damage results from any third party software or hardware not provided by us;
- where items are lost or stolen;
Do not bid/buy if you do NOT agree to the "Terms & Conditions"
- All policies in the description form part of the "Terms & Conditions".
- You must pay after you have made the purchase. Fail to pay after 7 days of purchase may result in cancel the order
- You must agree to our postage and handling charges before bidding/buying.
- We may occasionally send you newsletters via email.
- It is buyer's responsibility to check the product purchased whether it complies with their local state's standard and regulations.
