I try to describe my items as best as possible, however, if any issues with orders arise feel free to message me and it will be resolved quickly!  Always contact your seller before leaving negative feedback. Thank you for shopping! All Sales are final. (a) Unless the item you received is significantly different from the description; or an error occurred on our side. (b) To get a refund (less S&H), please return your purchase in its original TAG ATTACHED package as received. (c) The cost to return an item is the buyer's responsibility. We do not offer free return. (d) S&H fees for the initial purchase are not refundable. If you ever encounter any problem with your purchase, please let us know within 14 days upon receipt of the package. ENJOY SCHLEICH!