Please Read Carefully 👀

Dear customers, 

We want to ensure that you are completely satisfied with your shopping experience with us. Therefore, we kindly ask you to carefully read the following information before finalizing your order. Make sure that you have attentively read the complete product description to ensure that the selected product meets your expectations.

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Product Name: Firehouse Headquarters 75827

·Bricks Blocks: 4634±pcs

·Theme: Ghostbusters

·Minifigure: 10

·Material: ABS Plastic

·Ages: 16+

·With Light: No

 

Important Notices ❗:

• While not an official brand set, our products are meticulously crafted to ensure 100% compatibility with original brand pieces.
• We pride ourselves on utilizing bricks crafted from premium-quality plastic, guaranteeing durability and longevity.
• All items are brand new, providing assurance of quality and freshness.

Exploring Insights of this Building Set 🔍:

• Please note that the original packaging box is not included in the shipment.
• Each set includes all necessary pieces, meticulously curated to ensure completeness.
• Our sets boast high-quality bricks, ensuring a superior building experience.
• While compatible with your favorite bricks brand, it's important to note that these are not officially branded bricks.

 

Key Points to Consider 📌:

• The set includes minifigures, adding depth and character to your creations.
• Upon arrival, the set is in an unbuilt state, ready for your creative touch.
• All pieces are carefully counted and packaged to prevent any discrepancies.
• Each item arrives in individually sealed numbered poly bags for ease of organization.
• Comprehensive, easy-to-follow instructions are included, either in print or as a downloadable PDF, ensuring a seamless building experience.
• We offer free shipping for replacement parts, ensuring your satisfaction with every purchase.

Our Goal 🎯:

• Our mission is to provide brick builders with affordable options to pursue their passion without financial constraints, allowing them to turn their creativity into profit.
• We take pride in personally selecting and packing all pieces, ensuring quality and satisfaction.
• Our in-house crafted instructions are designed for convenience, making building a hassle-free experience.

 

Contact Us 📞 :

• For any inquiries or assistance regarding your order, please reach out to us through eBay's "Contact Seller" feature.
• Customer service is our top priority, and we aim to respond to all inquiries within one business day.
• Please note that we are closed on Saturdays, Sundays, and most holidays.

We appreciate your support and look forward to assisting you with all your building needs.

 

Shipping Policy 🚚 :

Orders are typically dispatched within 48-72 hours of payment clearance, excluding weekends and holidays. Please note that delivery times may vary depending on the destination country:

• For orders shipping to the USA and Germany, anticipate delivery within 3-7 business days from the shipping date.
• For other countries, delivery times may range between 10-25 business days, depending on the specific product details. However, occasional delays may occur due to factors beyond our control.

We appreciate your understanding and patience as we work to ensure the timely delivery of your order.

• We offer complimentary insurance and tracking services for shipments to Canada, the USA, and European countries.
• Free shipping is available for all orders destined for the USA and Germany; however, shipping fees may apply to other regions.

Out-of-Stock Items Protocol :

• In the event of an out-of-stock item, customers will receive prompt notification via email.
• Restocking typically takes 3 to 5 weeks, during which customers may choose to wait or opt for an alternative shipping option from our warehouse in China, expediting delivery to 10-25 days.

Return Policy ↩️:

 1 - Order Cancellations:

• We kindly ask you to reach out to our dedicated support team via eBay Message. Rest assured, we are committed to promptly addressing any issues and resolving them to your satisfaction.
• You can cancel your order before it's shipped without any conditions.
• If your package is already on its way, we'll try to stop it, but we can't promise success.
• Cancelled orders that are successful will get a full refund.

• You have 7 business days from receiving your product to return it, but make sure to send it back within 30 business days.
• Just a heads-up, we only accept returns if the product hasn't been used and is still in its original packaging.
• Take pictures of the packaging and include them in your return request.
• If your return is approved, you'll need to cover the shipping costs for personal reasons (like if you changed your mind or gave the wrong address).
• We'll cover the shipping costs if we sent the wrong package.
• Make sure you provide the right address. If there's a problem with delivery because of the wrong address, it's on you.
• Once we receive the returned item and tracking number, we'll check it out and process the refund in 2-7 business days.
• It might take about 3-10 business days for the refund to officially show up.

We're here to make things right. If you have questions or need help, just reach out.

Replacement Parts Policy 🛠️ :

Here at BrickMeBricks, we understand that despite our best efforts, occasional issues may arise during the packaging and shipping process of our brick sets. Rest assured, we're committed to providing a hassle-free replacement service to address any discrepancies.

Sometimes, due to the automated sorting process, certain bricks may be inadvertently omitted or damaged. If you encounter any such issues while assembling your set, we kindly ask you to first check other bags as occasionally bricks may be misplaced. Additionally, stickers are typically located alongside the instructions or tucked inside, so please inspect carefully.

If you're unable to resolve the issue, please reach out to our dedicated customer service team via eBay message, providing the following information :

• Order number and model number.
• Clearly indicate the missing or damaged parts in the instructions and include corresponding photos.

Upon receiving this information, we will swiftly prepare and dispatch your replacement package within 15 days. Your satisfaction is our utmost priority, and we're committed to ensuring a seamless building experience with BrickMeBricks.

Feedback 📝:

• Your feedback plays a crucial role in shaping our eBay store and assisting prospective buyers in making informed decisions.
• We encourage you to share your experiences and provide suggestions through eBay's messaging system before leaving feedback.

We sincerely appreciate your interest in our brick building sets. Your satisfaction is our utmost priority, and we look forward to serving you again in the future.