We accept payment by paypal
All orders must be paid within 48 hours. An unpaid item case will be opened after 48 hours for anything unpaid.
The Free postage offered on this listing is Royal Mail 2nd class post. A recorded and Special delivery option is also available, but this is a chargeable add on.
Where
possible we will take items out of boxes to reduce the shipping size,
this enables us to offer the item at a much cheaper price to you as
shipping costs to us are greatly reduced, we will of course include all
packaging in with the order so this can be re-boxed if you so wish.
We
will not refund overpaid postage as we are charged an ebay fees and
paypal fees on the total amount you pay which is not refunded if we
refund you. So please select the correct postage rate when you checkout.
If
you buy in multiple transactions your postage costs will be discounted
automatically. We post all items out within 24 hours Monday to Friday.
All eBay delivery dates are ‘ESTIMATES’ they are not actual or guaranteed delivery dates.
To
avoid disappointment and to ensure buyers receive their items in good
time, we advise all buyers allow the following number of days for
delivery:
2nd class post – please allow up to 6 working days from date of dispatch for delivery. If items are needed sooner please pay for 1st class post.
Most
parcels are received within the time specified on the listing, if you
do not receive your items within this time please check with your local
delivery office, as Royal Mail DON'T always leave a card when they
attempt to deliver. We will always ask you to check your sorting office
and confirm the name and address on the order before sending out
replacements or issuing a refund. We will check the sorting office
ourselves wherever possible, if your parcel is there we will not resend,
or issue a refund until the parcel is returned back to us. We will not
issue replacements or refunds until our recommended number of delivery
days has passed.
Returns of used Cosmetic
items are not permitted due to hygiene reasons; if you are unsure about
the item you are bidding on or have any queries please use the "Ask
Seller a Question" service before placing your bid. However, the 14 day
return policy is available for items received not as described in the
listing, incorrectly sent or for change of mind.
**Important**
If you have a problem with a delivered item you must email us within 7
days of the receipt with your concerns to arrange the item's return.
Items returned without prior contact will not be processed. Wherever
possible the returned item will be replaced and if that is not possible a
full refund will be raised once the item is received and the condition
verified. Please note we cannot be held responsible for any items
lost/damaged during transit by couriers including Royal Mail, however we
would be happy to assist you in the event of any claim. We always get
proof of delivery. To keep our prices so low we are not able to offer
postage costs for any returned items. We believe this to be a fair
compromise.
We are here to provide you with customer
satisfaction, quality & exceptional value if you have any concerns
please contact us immediately so that any queries can be resolved.