Brand new. Was damaged in transit - The ADF cover is missing, some of the plastic frame to support the front door is broken off, front of the cassette tray has a small crack, front of machine & side have a couple small cracks. Glass is complete, no damage to the glass. Machine is still brand new with brand new original drum & toner. Turns on & does work but will need the ADF cover replaced - it currently shows to close the top ADF cover. See the last couple pictures for details of the damage.