SHIPMENTS TO U.S.A. LOCATIONS WHERE STANDARD USPS RATES APPLY
1. International shipments MUST be paid via PayPal ONLY.
2. All International shipments are shipped via U.S. Postal Service First Class Mail International (Air Mail). Time in transit is normally 6-10 business days. Customs processing, by the destination country, may extend this time.
3. Our Shipping and Handling charge is set at a low STANDARD $15.00 for ALL International shipments, irrespective of destination country, no matter how many items are shipped.
4. Customs and postal charges may be assessed locally by the destination country once the package has arrived, and may include one or more of the following: import duty, excise duty, vat, mail clearance fee, etc. Any such locally assessed charges must be paid by the recipient. It is our experience that such additional charges have been assessed by the UK only, affecting approximately 10% of shipments sent there.
Customers that order from us, under these terms, who are later unwilling to pay the fees, and refuse to accept the shipment from Customs, will be credited for the value of the merchandise only (not for the shipping charges), when Customs returns the shipment to us.
IF YOU ARE NOT WILLING TO PAY LOCAL IMPORT FEES, DO NOT ORDER FROM US!
- Merchandise being returned, if purchased from X-Strap® Systems, should be sent directly to X-Strap® Systems at the address shown in the product documentation. If the merchandise was purchased from a part OTHER THAN X-Strap® Systems, the merchandise should be returned directly to the party it was purchased from.
- DELIVERY CONFIRMATION SERVICE, OTHER TRACKING SERVICE, OR INSURANCE, IS HIGHLY RECOMMENDED. In case of a question, you may have to provide proof that you shipped the item, in order to receive a refund.
- Purchaser’s full name and address must be provided for a refund to be processed. eBay customers should also include their User ID, or a copy of the eBay/PayPal receipt.
- All components originally included in the package of the product(s) for which a refund is being requested, must be returned.