We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.

Your Delivery Options

 We have a new policy where we try to only use Royal Mail as the delivery option as we thing they give the best service, on occasions when the weight of the items is over 5kg we have to switch to a Courier service like Parcelforce

We aim to dispatch all stocked items from our warehouse within 48 hours, our standard delivery service is with Royal Mail which can take 3 to 5 working days, We also have Express Postage Service as an option for next day FAST delivery.

International Postage

 Please select your country in the eBay postage tab to see the first item price. Additional items are also shown for the same item.

 Delivery FAQ

How will I know when my order has been dispatched?

As soon as your order is dispatched from our warehouse you will be sent an email to confirm that it is on its way.

How long will it take for me to get my order?

Please check the detailed information at the top of this page for the shipping method that you have chosen.

What do I do if I have not received my order when expected?

Courier Please check your tracking details and contact the courier to trace your parcel. Please note that couriers can deliver up until 7pm.

Royal Mail Although 1st class mail is usually delivered in 1-2 days, it occasionally takes longer. Royal Mail themselves do not consider mail to be lost until 15 working days after it has been sent.

If there is still a problem, please contact us

What if there is an item missing or damaged?

If you have an item missing from your order or damaged please contact us.

What happens if I am not at home to accept my delivery?

Courier 

If you are unavailable, the courier should leave a calling card and take the parcel back to your local depot. The delivery should then be automatically attempted the next day.

If delivery is still unsuccessful then your parcel will be held until you contact the courier to rearrange the delivery on a more convenient day. Alternatively, you can collect the parcel from your local depot. If delivery has been unsuccessful after approximately 5 days and the courier has been unable to contact you, the parcel will be returned back to US.

Royal Mail If your parcel will not fit through your letterbox or requires a signature, Royal Mail should leave you a card, allowing you to rearrange delivery or collect the parcel from your local sorting office.

Return Policy

We do our best to ensure all of our customers enjoy a happy shopping experience with Lowplex however occasionally you may need to return an item.

To return an item(s) firstly write a covering letter with your order reference number and return it with your invoice and goods to:

Customer Returns

Price Cut Books Ltd
Unit 31
Vulcan House Business Centre
Vulcan Road
Leicester
LE5 3EF
United Kingdom

We would recommend that you return your items via tracked post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.

The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Contact Us

You can contact us using the information provided to ebay on our business profile

Customer Services Telephone:

see business profile

 Customer Services email:

see business profile

By Post:

Price Cut Books Limited

Unit 31

Vulcan House Business Centre

Vulcan Road

Leicester

LE5 3EF

United Kingdom