Despatch
Despatch All orders will be despatched within 1 working day. All orders ordered by 12:30 will be despatched on the same day except for weekends.
Delivery
All orders will be despatched by first or second class royal mail (both available). If you would prefer a different delivery option then please e-mail us.
Problems and Returns
If there is a problem with your delivery then please contact us immediately so we can resolve it. All unopened items can be returned for a refund or exchange within 14 days. As it is a food product the outer packaging must be unopened.
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Shipping Information
First class royal mail s is usually a next day service but can sometimes take 2 days.
Second Class Royal mail is usually a 2-3 day service but can take up to 5 days. Occasionally royal mail deliveries get delayed . If there is a problem with your delivery then please contact us so we can resolve this.
Orders sent by courier are sent with interlink express. This is a next day delivery. Courier deliveries are despatched Monday to Thursday. Orders received on Friday will be despatched Monday for delivery Tuesday, Orders received before 3pm Monday to Thursday will be despatched the same day. If the courier is unable to deliver your parcel they will leave a calling card. This will give you information on arranging a re delivery or collection. You have 5 days in which to respond to this card otherwise your parcel will be returned back to us and you will have to pay the delivery charges again. We have no control over this so it is your responsibility to keep track of your delivery. If you haven't received your parcel in the stated time and have received no calling card contact us immediately.