About
us:
We have been in the collectables
business for 20 years and have a vast inventory of products. We stock Trading
cards, Collectible card games, Comics and Transformers
Toys.
Payment:
We will combine shipping whenever
possible. Please request an invoice if you want a combined total. We don't
always spot overpayments and we don't want you to feel that you've been
overcharged.
Please pay within 7 days except by
prior arrangement. We will file with ebay to reclaim our costs on unpaid
items.
Shipping
Costs:
We will combine shipping where
ever we can, please ask us or request an invoice if you're not sure. Please note
sell sheets cannot be combined with other
items.
Please do not purchase several
items and pay for them all separately this causes no end of headaches especially
if you later decide you wanted to combine
shipping.
We dispatch items on a Monday and
a Thursday. If you need your item really urgently please drop us an email and we
will try and help.
Delivery times:
Please be aware that the post
office are extremely incompetent.
UK items should be delivered in
1-2 days but it is possible for them to take longer. We will consider an item
lost after 14 days and replace or refund at this
point.
International items should be
delivered in 5-7 days but it is possible for them to take up to 28 days, we
really don't understand why. We will consider and item lost after 28 days and
replace or refund at this point.
If you are concerned please
purchase the tracked option Special Delivery/Airsure. We have never (fingers
crossed) had an item get lost using these two
methods.
Returns:
Incorrect or Damaged
Goods:
We try our hardest not to make
mistakes but we're only human and occasionally mistakes do happen. In the rare
instance that this happens please email us and tell us the problem.
Unfortunately we're not blessed with psychic powers so we need to be told that
there's something wrong. Leaving a rant on our feedback doesn't help anyone,
please talk to us. We will always try and correct any
problem.
Unwanted or mistakenly purchased
Items:
We operate the standard ebay 14
day returns policy, please return the items to us exactly as they have been
shipped. Items that have had parts removed or been damaged by you will not be
refunded.
We will only refund the cost of
the item. If you simply changed your mind then we will retain the p&p that
we've paid out.
Contact
us:
http://contact.ebay.co.uk/ws/eBayISAPI.dll?FindAnswers&frm=284&requested=phoenixcardsuk