Ana Wiz is an established medical supply and distribution business based in Surrey. Areas of expertise include maternity and infant healthcare products for home and clinical use.

We are the UK distributors for a number of leading manufacturers in these fields.

We have a very wide customer base including NHS trusts, GP Surgeries, Universities, Medical Retailers as well as mothers to be and the homecare market.

All medical devices supplied by Ana Wiz are CE marked and certified.

Ana Wiz prides itself on a fast efficient service with excellent customer service, our homecare retail division provides telephone support for all our homecare products and can offer advice when needed.

Paypal is our preferred method of payment.

We also can accept credit / debit card payments by telephone, please call during office hours Mon – Fri 9am-5pm.

You can pay by a UK cheque (payable to Ana Wiz Ltd) but the goods will not be shipped until the cheque has cleared. We also accept UK postal orders.

BACS / CHAPS payments will be accepted.

All items ordered and paid for before 3pm on any working day (Monday - Friday) will be dispatched the same day. Items ordered after 3pm but before 5pm may be dispatched the same day depending upon collections . All items ordered outside these times will be dispatched the following working day. Deliveries to non UK mainland destinations may take longer than the standard delivery times stated. Please contact us for further information.

Cancellation

In compliance with the Consumer Protection (Distance Selling) Regulations 2014, you have the right to cancel your order with us. However, you must exercise this right within fourteen calendar (14) days of receiving the order. You must inform us in writing either by email, post or fax and you must fill in our cancellation form which is available on our website. In the event of a dispute it is up to the customer to show that the item has been cancelled within the legal timeframe.

The goods must be returned to us in new and unused condition and in original packaging at your expense by registered post/courier. We reserve the right to have the goods checked by a technician prior to a refund.

Where you have informed us that you are cancelling/returning an item, this must be returned to us within fourteen calendar (14) days of notifying us that you are returning it.

The right to cancellation is not available where a sealed item is unsealed and cannot be returned for health protection or hygiene reasons. This includes, but is not limited to, medical equipment, underwear, soothers, baby teething and feeding equipment, breast pumps and pillows.

Refunds

Once an item has been received back after cancellation of the order, you will normally be reimbursed and at the latest within fourteen (14) days after receipt of the goods or proof of having sent the goods back.

If goods are received back in a condition that is not new and resaleable or they have been handled in a manner beyond what is necessary to establish their nature, characteristics and function, we will deduct a suitable amount from the value of the item before refunding.

Faulty Goods

If your goods become faulty within thirty days of delivery, we will offer you a replacement or a refund. However, we will first require you to return the faulty item to us in its original packing using our free prepaid label (available on request) or by recorded delivery/courier. If goods develop a faulty after thirty days but still under the warranty period we will arrange to have them repaired or replaced.

Please contact us via eBay messaging system.