1. How much is the postage and handling fee?
Please check the postage table on the listing and get the postage and handling fee of the item to your address. If you are not sure how much to pay for the postage, please do not pay until you receive our "payment information", it will show you the item price, shipping postage and the total amount.
2. Can I pickup my item?
Our warehouse is located at Vermont . However, we open Mon-Fri 10:00am - 5:00pm. Please refer to the listing of the particular product email our customer service
3. Can I change my delivery address after payment?
No. You should provide correct information at your “check out” phase. Your item(s) will be automatically sent out by our system after your payment is cleared, so we are unable to change the delivery address after your payment.
Please make sure that you use our “check out” function each time of your shopping and fill in the correct delivery information.
4. When can I receive my item(s)?
We will send out your item(s) within 24 working hours after your payment is cleared and identified. The estimated delivery time would be different to different state:
VIC – 1 to 3 working days; |
NSW, ACT, SA, WA – 3 to 5 working days; |
QLD and WA – 7 or above working days; |
5. Buyers will be able to trace the delivery online with a unique tracking number.
- A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
- Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
- Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
- The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
- We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.