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Questions are always welcome! It is our goal to get your order right the first time. We pride ourselves to maintain a 100% customer satisfaction rating. We sell Stihl, Echo, Shindaiwa, Husqvarna, Kawasaki, Honda, Kohler, Briggs, Onan, Wacker, Bosch and most major engine and equipment brands.
Absolutely no returns on electrical components. This policy is in place because often we can't tell if a returned electrical part has internal damage. This is an industry return standard to protect buyers from previously returned electrical items, improperly installed or damaged by user error.
PART NUMBER GUARANTEE:
Check model and serial number before ordering.
We guarantee that the part number(s) being listed is/are the part number(s) being sold. Whenever possible, we show clear photos of the parts(s) being sold to assist the buyer in making a correct decision. If the listing you are interested in does not have any photos of the item, feel free to request photos. It is the buyer's responsibility to order the correct part number and to verify that the part number being purchased is the part number that is needed. Please send us a message if you aren't sure and require assistance. For faster service, include the equipment model number, serial number and year in your message.
FITMENT DISCLAIMER: WE SELL BY PART NUMBER, OUR RETURN POLICY IS BASED ON THE PART NUMBER(s) IN THIS LISTING.
We do our best to provide consumers with the most accurate fitment information available to make it easier for buyers to find the right parts they are looking for, the first time. However, there are factors beyond our control that can affect the accuracy of fitment information. For example, chain saw bar size, chain size and many other custom features of your model equipment can change the standard fitment information. In addition, equipment models are constantly being updated by the manufacturer, some superseding parts do not fit older models. For these reasons and many more, this makes fitment almost impossible to guarantee.
For these reasons we will not pay for return shipping on incorrect fitment information. Even if the buyer feels we have incorrect fitment information included in our listing, so please be sure to order the correct part number and look carefully at all the listing photos when available. Returns are also subject to a 20% re-stocking fee after item is received and inspected. If an item is returned in unsellable condition, damaged, or is not returned in its original packaging, it may not qualify for a full refund or any refund at all.
Most importantly it's our intention to do everything we can to give our customers a good buying experience and we truly appreciate your business. Thank you.