PAYMENT

Payment is through PayPal only. 99% of our orders are processed and shipped within 1 business day of receiving full payment.

SHIPPING

International Shipments

International shipments can take 4-6 weeks for delivery. Regardless of your prior experience, every shipment is different and may take up to 6 weeks. In addition to taking up to 6 weeks for delivery, international shipments are occasionally lost in transit. When problems happen, we make it right, but we cannot guarantee international shipments to be problem free. Our average international delivery time is 3-4 weeks. Buyer is responsible for any import duties and taxes. These are not included in shipping rates. We do not mark items under value or as gifts.

This is prohibited by law. Not all items are suitable for import. We are not responsible for "questionable" items that are lost or confiscated by customs. If you are unsure, we strongly suggest that you check with your local customs office before you purchase this product.

Shipments to the United States

Standard shipments to the United States take 2-6 business days to arrive. Expedited shipments to the United States take 2-4 business days to arrive.

Additional Info

We can often offer discounts on purchases of 12 or more items being shipped to the same location (either international or domestic). If you are planning a large quantity purchase,please contact us through eBay for a quote.

RETURNS

Returns Policy

This item is Brand New. You may return any item in it's original condition and packaging. If the item you receive does not match the listing or was damaged in transit, please contact us before leaving feedback or opening a case. If we made a shipping error, we will not charge a restocking fee and we will cover return shipping. Please note, this item may not be suitable for your pet. It is the buyer's responsibility to choose a item that best suits his/her pet. Your satisfaction is very important to us. Please contact us via the methods available within eBay regarding any problems before leaving negative feedback. Please report any defects, damages, or material differences with your item within 14 days of when you receive the item.

ABOUT US

Little Family Members is a family owned and operated business located in beautiful Molalla, Oregon. We uphold family traditions and values and seek to treat each and every customer as a person with great intrinsic value. By providing for our customers' pets, we hope to add a little happiness to their lives. We seek to build and maintain a good standing relationship with each of our customers and vendors through exceptional service.