Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Living Element’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. For the full terms and conditions please refer to our website www.livingelements.com.au for the full set of terms and conditions.
Freight
All delivery prices are to your front door, ground level with good access. For multi-level and deliveries with stairs please contact us as there may be additional costs. For heavy or bulky items such as TV units, buffets, dining tables etc, you will need to arrange another person on your end to assist driver unload unless you have specified for a two man delivery. If you have tricky access please let us know in advance.
We will liaise with you directly so you will know when to expect your delivery. Please make sure you leave us with multiple phone contacts if possible to avoid complications. We may also give you our freight company’s contact details so you can call them to discuss the delivery day and time. We get that it’s important for you to know what day and time your delivery will take place and we’ll always do our best to provide accurate delivery information.
Deliveries will be made by a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.
All items are inspected and checked thoroughly prior to dispatch to insure our strict quality standards are met.
Melbourne deliveries are generally delivered within a week. Due to the variable nature of our orders and the many different locations we service, transit times will vary. But we’re only a phone call away so give us a ring and we can advise the lead time to your area.
Your delivery checklist:
- Provide us with two daytime contact numbers if possible
- Provide details of special delivery instructions, i.e. stairs or access issues
Please ensure there is someone to assist the driver to unload your item during business hours. Our standard delivery is a 1 man service. If 2 men are required please request in advance as this may incur additional cost.
Returns
We know you won’t be disappointed with your Living Elements purchase, and that’s why we back it with a 30 day money back guarantee for change of mind.
All our products are covered by a 12 month warranty against workmanship and manufacturing defects for residential customers.
All our delivery charges are inclusive of full insurance. In the unlikely event your item is faulty or has been damaged in transit, we will organise a replacement at no charge. It is the purchaser’s responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. Please note the item needs to be returned carefully wrapped original packaging. Please contact us immediately via phone or email and leave us your contact number so we can take care of any issues.
Return goods must be carefully wrapped in original packaging, and in unmarked brand new condition.
For change of mind a full refund will be issued less original delivery and return freight cost.
Please note that for any change of mind or order cancellations with free or discounted shipping, the full un-discounted shipping cost will be used when calculating the refund amount.
Returns for change of mind will be paid back with return of monies or store credit up to you. Please note our returns limit is $4000 total. Any amount over this limit will be issued via store credit.
Our money back guarantee does not cover custom made items for change of mind.
Pricing
Great effort is taken to insure the costs of products and freight are correctly advertised, however, due to the variable nature and size of our items in some rare circumstances we may need to adjust the quoted pricing after a sale. We will always call you prior to dispatching the goods to make sure any changes are OK.
Availability
We will call you to confirm your order within 24 business hours of your purchase. Our items are sold via various websites and all sales are subject to availability. If in doubt, feel free to call our warehouse on (03) 9794 6509.