We dispatch all orders via DPD Parcel , Monday to Friday using one of the following service:
- International Tracked Postage
Kindly note that DPD service includes tracking and requires a signature upon delivery. This ensures that you can track your order's delivery from the moment it leaves our warehouse and that the right person receives the delivery. If you're not home at the time of delivery, the postman will leave a card with pickup details from your local DPD Depot.
We do not dispatch orders on Saturdays and Public Holidays.
We aim to dispatch orders within 1 working day of payment clearance.
All orders are shipped directly from our warehouse in Baarle Nassau (NL). The typical delivery time frames are:
- NL / DE / BE: 1-2 working days - Rest of the Europe: 3 - 10 working days; depending on the destination country.
All orders are packed and wrapped carefully to prevent damage to their contents.
For international customers, delivery charges do apply. Kindly ask us for details.
Payment
We accept payment through PayPal or your credit/debit card and bank transfer in our shop.
We require cleared funds before we can dispatch your order.
Returns
If you are not happy with your purchase, please return it to us within 14 days.
We will issue your refund upon receipt of the goods, provided the goods are returned to us in perfect condition.
Prior to returning the product, kindly contact us at using eBay’s “Ask Seller a Question” link to obtain a returns code and returns address.
Any items returned without a returns code obtained from us will be not processed.
Please return the delivery note with the item (or proof of purchase) and state the reason for the return.
We do NOT refund postage costs, unless an item arrives damaged due to our negligence or is faulty.
We pride ourselves on offering excellent customer service; therefore in the unlikely event that you encounter a problem with your order, please do contact us as soon as possible before giving a negative feedback.
Contact Us
If you have any questions or suggestions, drop us a line as we love hearing from our customers.
We dispatch all orders via DPD Parcel , Monday to Friday using one of the following service:
- International Tracked Postage
Kindly note that DPD service includes tracking and requires a signature upon delivery. This ensures that you can track your order's delivery from the moment it leaves our warehouse and that the right person receives the delivery. If you're not home at the time of delivery, the postman will leave a card with pickup details from your local DPD Depot.
We do not dispatch orders on Saturdays and Public Holidays.
We aim to dispatch orders within 1 working day of payment clearance.
All orders are shipped directly from our warehouse in Baarle Nassau (NL). The typical delivery time frames are:
- NL / DE / BE: 1-2 working days - Rest of the Europe: 3 - 10 working days; depending on the destination country.
All orders are packed and wrapped carefully to prevent damage to their contents.
For international customers, delivery charges do apply. Kindly ask us for details.
Payments
We accept payment through PayPal or your credit/debit card and bank transfer in our shop.
We require cleared funds before we can dispatch your order.
Returns
If you are not happy with your purchase, please return it to us within 14 days.
We will issue your refund upon receipt of the goods, provided the goods are returned to us in perfect condition.
Prior to returning the product, kindly contact us at using eBay’s “Ask Seller a Question” link to obtain a returns code and returns address.
Any items returned without a returns code obtained from us will be not processed.
Please return the delivery note with the item (or proof of purchase) and state the reason for the return.
We do NOT refund postage costs, unless an item arrives damaged due to our negligence or is faulty.
We pride ourselves on offering excellent customer service; therefore in the unlikely event that you encounter a problem with your order, please do contact us as soon as possible before giving a negative feedback.
Contact Us
If you have any questions or suggestions, drop us a line as we love hearing from our customers.