1.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist ±5g error.
2.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions.
3.How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair. Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.
4. HAIR FALL OFF
All the wig hair will fall off! As you know, after the product was produced, there will have some floating hair on it, so when your first combing, the hair will fall out, ourselves hair will fall out, right?
5. Why the color is not the same as description?
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
Payment:
PayPal Only.
Shipping Terms: We will ship your order within 1 business days after receiving your verified payment (Excluding Weekends and Public Holidays) We will ship to the following countries: Black Forest, SA, Australia Delivery time lasts approx. A)2-6 business days by Australia Post;(Free Shipping)
B)1-2 business days by Express Delivery.(Only 9.99AUD)
Return Policy: All sales come with us 30-day warranty. Return items must not be used or have any sign of abuse or intentional damage.
Buyer is responsible for all return shipping charges.
We reserve the right not to refund S&H when the item has been posted.
Feedback
We are always working hard for maintain high standardsof excellence and strive for 100% customer satisfaction.So your positive feedback is very important.
For any cases that you consider about the neutral and negative feedback, please contact our customer services executive for assistance.
We will resolve your concern at your earliest convenience.Welcome you back to our store again. Here is an illustration showing how to leave the positive feedback, please follow the following step. Thank you very much, and hope to see you again.
