PLEASE NOTE DUE TO THIS HAT BEING A BSEN STANDARD IT IS NO LONGER UP TO THE CURRENT SAFETY RIDING STANDARD
Whilst PayPal (being simple, fast and secure) is our preferred method of payment we can accept other methods, please contact us via eBay message, email or phone if this is the case. Our contact details can be found below our listings under 'Business seller information' and 'contact details' or on our eBay shop page.
Shipping
All of our items are dispatched within 1 working day via a 'Tracked and Signed' service where available. In some cases when shipping abroad a tracking service may be unavailable (after the package has left the UK) but the item will still require a signature proof of delivery.
If you find your parcel has not arrived when you expect it to, please check the tracking information as it may have been placed at a post office (or other establishment) following a failed delivery. If this is not the case please contact us via eBay message or Email and we will strive to resolve the issue promptly and to your satisfaction.
Combined Purchase Shipping
If you are purchasing more than one item, and we hope you do, please contact us prior to payment in order to receive a revised shipping invoice.
Packaging
We pride ourselves on packing our items securely and efficiently whilst recycling as many clean materials as possible. Our feedback profile boasts the skills of our hardworking packing department.
Shipping Charges
For UK customers we offer free shipping using a 24-48 hour service. (excludes very large and very heavy items i.e. saddles)
Next day delivery and shipping abroad.
As we charge 'flat-rate' shipment this is an educated estimate with the use of shipping company quotes to cover costs and labour. Should we find we have over-estimated, a refund of the difference is given.
When shipping abroad it is helpful to both ourselves and the couriers we use if the recipients contact telephone number is available. If you are ordering from abroad we would greatly appreciate an email containing the contact telephone number we can provide to the courier/shipping service should there be any issues or difficulties with delivery.
Payments
Please complete payment within 14 days of purchase/ auction end (unless prior arrangements have been agreed upon).
Returns
On the rare occasion that an item does not meet the standard you were expecting please contact us via eBay message or email to arrange a return, replacement or refund.
Feedback
We take great pride in our previous feedback and do our best to reply to each feedback left.
Item Description
Great effort is taken to ensure items are listed truthfully and correctly, unfortunately as humans mistakes are sometimes made. If you feel this is the case please contact us and we will rectify the situation to the best of our abilities.
About Us
We are lovers of horses and we pride ourselves on providing good customer service and fast shipping.
Please pay a visit to our feedback page and buy confidently with our 30 day returns policy.
We hope you can spare a few moments to browse through the items featured in our eBay store and 'follow' us as more items are listed regularly.
Kind Regards,
Contact Us
Should you have any questions regarding any of the items we have listed, your purchase(s) or delivery, please contact via eBay message, Email or Telephone quoting the item number. Our contact details can be found below this listing. We would be happy to assist in any way possible.