*Where can I find the model number of my product? The model number is normally located inside the door, above or below the door seal.  usually the model number plate can also be found on the side or the back of the machine. Shipping All purchases before 16:00pm will be dispatched the same day with Royal Mail. We ship all products to our UK customers for free.  To keep our prices as low as possible, our products are delivered by 2nd class royal mail. If you wish, you can take advantage of the first class postal service by paying an extra fee. Returns Policy A full refund or exchange can be provided on all purchases if they are returned as sold within 30 days of delivery. If the product is not returned as sold, a full refund will not be provided. Return postage costs are at your own expense. Information We are working to give you a good service.  However, we ask that you contact us before leaving negative feedback in case of human error.  If you have any inquiries or general questions, please feel free to contact us via eBay messages.  We aim to respond to all emails and messages as soon as possible (excluding seasonal and public holidays). Feel free to mail me with any questions you may have on this item.Thanks for your interest.