About Us

Finest Filters is part of the Finest Aquatics group of companies. We specialise in high quality aquarium and pond filtration media and equipment. We also provide many other none aquatic related products, including commercial water filters and replacement filter cartridges for refrigerator and under sink filter kits. All of our products are manufactured to the highest standards, under strict quality control measures and all of our products listed are in stock in our UK based warehouse, ready for same day dispatch.

Payment

Our preferred payment method is PayPal. PayPal is the most secure method of payment.   

All of our items are in stock in our UK based warehouse for immediate dispatch. Orders placed before 2pm are shipped on the same day. Please note, we do not dispatch items on Saturdays. We offer free 2nd class postage by Royal Mail on all items available for sale in our eBay shop. Our free post option usual takes around 2-3 days to arrive with Royal Mail. We also offer a 1st class postage option, which is usually a next day service if your order is placed before 2pm. If a next day guaranteed service is required, Royal Mail Special Delivery can also be selected at the checkout, and this will ensure the item arrives the next day before 1pm. If required, these postage upgrades can be selected at the checkout stage if required.

Terms

Please make payment within 7 days of purchasing an item. If you intent to pay for an item after this time, please contact us.

Returns

We hope you will be extremely pleased with your purchase from us, however, if you are unsatisfied or change your mind about a purchase, we have a 'no questions asked' returns policy. All customers are entitled to a refund of the item amount paid minus actual postage costs. We do, however require all products to be returned to us within 30 working days, at the customers cost. Please ensure an appropriate level of compensation insures the item whilst in transit, as we can't accept liability for losses of returns in the post. Once we receive the item back in its original condition, We will then refund the item amount minus our postage cost paid. For change of mind returns, we ask that items are returned in their original condition and packaging to allow them to be resold.