General Terms and Conditions (from January 12, 2007) 1. Scope/Applicable Law For the business relationship between us, the company. PH Printer Accessories and you are exclusively subject to the following General Terms and Conditions, in the version valid at the time of the order. We do not recognize differing conditions unless we have expressly agreed to their validity in writing. German law applies. 2 Contractual partners/operator information company PH printer accessories Owner: Peter Hanke VAT ID number: DE2882460963 Tax number: 2882460963 Only customers who are at least 18 years old can order from us. 3. Confirmation of receipt and order confirmation The purchase contract is concluded when your order for the goods is accepted by our system on the website within 4 hours of the ordering process by notifying you of the confirmation of receipt and allocating an order number. The text of the contract is not stored by us and can no longer be accessed after the ordering process has been completed. However, you can print out the order data immediately after sending it. 4. Delivery time We usually deliver within 3 - 4 working days. 5. Delivery conditions and shipping costs We offer you one of the most flexible freight systems in the German mail order business via DPD. If you chose the method of payment during the ordering process, the respective shipping costs will be shown. Delivery conditions - DPD (parcel service) We will send your order via DPD up to a weight of 30.0 kg. Because DPD has excellent customer service, delivery is convenient and flexible for you. If the delivery person does not reach you during the first delivery, he will leave a message. You can then arrange a new appointment. If you actually cannot be reached on the second delivery attempt, you can still go to the nearest DPD branch. Delivery conditions Freight forwarding We deliver parcels that are heavier than 30.0 kg by a freight forwarding company - to your doorstep. Please always provide us with a telephone number where you can reach the shipping company during the day in order to arrange a delivery date. Shipping costs: You only pay shipping costs once per order. 6. Payment The stated € prices are all inclusive. German VAT In addition, the shipping costs stated in the order confirmation will be charged. You have the option of paying cash on delivery or paying in advance to pay. Advance payment The invoice amount incl. Postage must be transferred to the specified account in advance. Cash on delivery You pay to the delivery person when you receive the goods. Credit card We do not accept credit card payments. 7. Cancellation policy Right of cancellation: You can cancel your contractual declaration within one month without giving reasons in text form (e.g. letter, fax, e-mail) or by returning the item. The period begins on the day after receipt of the ordered goods and receipt of the cancellation instructions for consumers in text form. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in a timely manner. The revocation must be addressed to: PH printer accessories - Peter Hanke Consequences of revocation In the event of an effective revocation, the services received by both parties must be returned and, if necessary. to give out benefits derived (e.g. interest). If you cannot return the service received to us in whole or in part or only in a deteriorated condition, you may have to do so. provide compensation. This does not apply to the transfer of items if the deterioration of the item is solely due to the inspection - as would have been possible in a store. Furthermore, you can avoid the obligation to pay compensation by not using the item as your own property and refraining from anything that could impair its value. Transportable items are to be sent back. Otherwise, the return is free of charge. Items that cannot be sent as parcels will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days of sending your cancellation notice. End of cancellation policy 8. Warranty All products you purchase from us have a 2-year warranty in accordance with legal regulations. Issue “Record of the broadcast”. You will receive a copy of this record and the damaged package will be sent to Company with the original receipt. PH printer accessories returned. There are no postage costs for you. ) please contact us at the telephone number. Please be sure to include your customer and invoice number, reason for complaint and callback number. In the event of a warranty claim, we recommend sending the goods in the original packaging (inner and outer packaging) when returning them to avoid damage to the goods during shipping or Delays in processing avoid. Collection We will have your package picked up from you free of charge upon arrangement. 9. Guarantee Note: Some manufacturers offer guarantees on their products that go beyond the warranty rights. The manufacturer's warranty conditions apply. For Allen warranty claims, we ask for written information (letter, fax or e-mail). In addition, the company grants PH printer accessories provide a 24-month product guarantee for proven manufacturing and material defects in its own brand products. This guarantee applies to all Megacolor consumables. This voluntary guarantee is valid within 24 months from the time of purchase of the product. The statutory warranty rights are not restricted by the guarantee. 10. Prohibition of offsetting The customer is not entitled to set off unless the counterclaims are not disputed by us or have been legally established. 11. Retention of title The delivered goods remain our property until the purchase price has been paid in full. 12. Data protection Without your express consent, your data will only be stored to process your order and maintain customer relationships. Our data protection practices are in accordance with the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG). 13. Companies & Administration We offer companies, authorities and schools the opportunity to purchase against invoice. To do this, we need some information about your organization in advance. Please fill out the application under Companies, Authorities & Schools. 14. Please contact our customer service, who will inform you of the respective shipping costs. Customers with permanent residence outside the EU can claim VAT. will only be refunded if you send a properly stamped export certificate back to us together with the original invoice. When ordering, it must be stated in the comments field that an export certificate should be sent along. Only when we have received the stamped export certificate can we claim VAT. Transfer. If the money is transferred abroad, the recipient is responsible for all domestic and international transfer costs. 15. Partner program Our terms and conditions apply to all purchases from our partner program.