- You have the option to guarantee your purchase by selecting the "Yes, I want to guarantee my purchase" option from the listing.
- This upgrades your shipping method to Priority Shipping which delivers within 1-3 business days.
- If you decline the Live Arrival Guarantee and select "No, I will assume the risk" the package will be shipped with First Class and can take between 4-10 business days to arrive.
The live arrival guarantee is only upheld if the package is picked up at the post office (you must request this from your local post office once you are provided the tracking number) or it is brought inside immediately after delivery. This must be proven with video that includes an internet clock as the delivery scan is timestamped to your tracking number.
- Replacements will be provided if the above steps are taken to make a guarantee claim. Abuses to the eBay refund system by selecting "Item not as described" will be reported to eBay and reversed via appeal.
If you have any questions regarding the ordering process or about Springtails in general feel free to reach out, we're here to help!