Technical details:
▪ We accept payment by Paypal, credit or debit card, or bank transfer. Payment must be made within 5 days of the auction ending or your making purchase by clicking on Buy it Now.
▪ Once the payment is cleared, we will dispatch your product to arrive in accordance with the delivery estimate stated in the individual listing.
▪ Once we have received payment for the item from you and the funds have cleared, we will dispatch your product within 1-2 working days.
▪ For smaller items, delivery takes 2-4 working days. Collection is available on Mon-Fri,14:00-16:30. Pls send message to book an appointment one day before you come.
▪ We are unable to change the delivery address once ordered. This is due to PayPal rules and regulations. Before placing your order please check your PayPal address is correct, this will help stop delays in you receiving your order. And please leave us your mobile phone number for delivery purposes when you checkout.
▪ Items delivered by third-party logistics company
1) Palletline: we'll send you the tracking number the day after we dispatch your items. The courier will contact you to arrange delivery.
2) TNT: we'll send you the tracking number the day after we dispatch your items. You can trace your order following the link below. If you're out when the courier arrives, he will leave a card note with their contact info on it. Please contact them to arrange delivery again. If the courier fails to deliver and does not leave a note then please contact us via eBay and we will sort it out for you asap.
3)royal mail:delivery takes 2-3 working days usually by signed for delivery. If not in, the postman will leave a note instructing you how to arrange collection from your local sorting office.
▪ it is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the curbside into your property.If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.
▪ please advise us if the road to your house is narrow with a note to the seller when you checkout.
▪ please don't sign for the item before checking the condition.
▪ We will not reimburse plumbers invoices, so please don't book a plumber until you have received the items in good condition with all the fittings included.
▪I do not wish to keep my item - it is not faulty
If you change your mind, or any of our products fall below the the standard you would expect and you wish to return the item, you must notify us by telephone or via the eBay messaging service within 7 days of delivery. We are happy to refund or exchange the item, (stock permitting) providing it is returned unused, in its original packaging with all accessories.
We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts that it originally shipped with
3) We have not been notified within 7 days of purchase
If you change your mind, please send the items back in their original package, unused in good condition for a full refund. Refund won't be issued if items arrived damaged. Or we can collect them for you.
If your item develops a fault, please notify us via telephone or the eBay messaging service. For guarantee reasons, we need photos of the offending item and its fault. once this information has been received we can assess the case and whether a part or replacement is needed. If an item is returned as faulty, we will arrange a collection at our expense. Please do not return the product and request a refund of the postage.
Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to our customer service team.
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a sale-able condition. Where a product is faulty, damaged or described incorrectly, we will refund the original delivery charge, but not when a product is simply unwanted*.
Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.
If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewelry personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them.
All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.*This policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.
▪ In the unlikely event that you discover a problem with your item and wish to return it , please contact us in the first instance. Free spare parts could be offered within one month from purchase, postage fee should be paid if an order exceeds one month from purchase.
▪ There are a number of reasons why your item might not be working as well as it did when you first bought it. It's very possible we may be able to solve your issue without you have to have to return your item.
Your first step would be to contact our customer service team via message. We will need images of the product and fault sending over to us so we can analyze the issue and try to solve the problem. If they are unable to solve the problem they will ask you to return the item for an inspection.
Once the item is found to be faulty we will arrange for a replacement part to be sent out to you and your delivery charge will be refunded.
▪ Glass is excluded from any warranty once installed.
▪ We aim to provide a customer-focused service, If you are satisfied with the quality, price of your product and you have received your showering product, please do not forget to leave your valued and positive feedback with full star ratings.
▪ If you have any problems at all with your item please contact us before leaving feedback so we can resolve any issues you may have.