Should you have any issues with a product you have received from us please contact us as soon as possible, we will be happy to help with any issue. Please know that returns must be requested within 14 days of receiving the item. We are not responsible for any issues that are communicated to us after this 14 day period. All returned items require a return reference number, without which goods cannot be accepted. Shipping and handling fees are non-refundable and the buyer is responsible for the initial delivery and return postage fees unless the item is faulty. Please note any collections organised for returns by ourselves will be booked on an all day collections service. We can not guarantee a specific time for the collections, we require someone be home to release the returns goods to the courier. An item can be deemed faulty if it exhibits a pre-existing defect or are inherently defective when received.

Returns must be received in the original packaging and condition; we request that the original packaging is retained, should the original packaging be damaged on arrival this must be recorded on the delivery documents. We will not be liable for damage not recorded at the point of delivery; goods should be checked prior to a signature being given. When goods are documented as being delivered in good condition we only accept liability for damage which arises as a result of our negligence we will not be liable for any damage which is the result of normal wear and tear. All our goods are provided with a full years manufacturing warranty, with the correct care and maintenance we would expect our products to last for as long as you require and enjoy them and we trust that you are satisfied throughout the life of the product.